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Customer Support Specialist
hace 2 semanas
**What we offer**
**Key Responsibilities & Tasks**
Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments.
- Support customers with functional questions displaying exceptional customer service, knowledge, and oral/ written communication skills.
- Obtain detailed and accurate information relating to the business impact of customers' technical issues utilizing effective questioning techniques.
- To seek out opportunities to add value to customers during all interactions.
- Diagnosing and anticipating current and future customer learning needs and providing assistance with both.
Skillset required
- Customer-focused oriented person.
- Excellent communication skills.
- Capable of following specific instructions to assist our customers.
- Attention to detail.
- Open to working with colleagues across the globe.
- Multitasking.
- Collaborative and team player.
- Ability to use multiple systems at the same time.
**Experience & Educational Requirements**
- Experience in Customer Service is a plus.**Language**:
- **Fluent English. **Mandatory.**:
- **Fluent German or French. Mandatory.**
**We are SAP**
**Our inclusion promise**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID:327553 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |
