Customer Support Specialist

hace 2 días

Buenos Aires, Argentina Vently Air A tiempo completo

Looking for a rewarding career in Sales or Customer Support? Join our team and be a part of a fast-growing company that values its employees. As a Customer Support Specialist, you will have the opportunity to work remotely, providing exceptional service to our clients in the home improvement/service business.

We're looking for experienced professionals who can use their expertise to provide excellent service to our clients. They should be able to confidently handle customer inquiries and complaints, troubleshoot technical issues, and resolve them promptly.

**Key Responsibilities**:

- Set appointments with our prospects and existing clients
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits
- Follow communication procedures, guidelines, and policies
- Keep accurate records of customer interactions and transactions
- Provide accurate and complete information to customers about our products and services
- Work with the sales team to convert inquiries into sales opportunities
- Continuously improve customer service skills and knowledge of company products and services
- Collect customer feedback to improve the sales and SOPs

**Key Qualifications**:

- Proven 2+ years of customer support experience
- Minimum 2 years of experience in sales
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Familiarity with CRM systems and practices
- Ability to adapt to changing priorities and work effectively in a remote environment
- Proficient (or near native) English skills

Pay: $150,000.00 - $273,000.00 per month

Application Question(s):

- What's your level of English language (written and conversational)?
- Please summarize your previous Customer Support experience? How long was it and in what industry?
- Describe your experience with CRM software and other customer service tools. Which ones are you proficient in?
- Can you provide an example of how you have proactively identified a customer's need and provided them with a solution that exceeded their expectations?
- Do you have experience working in property management or home improvement companies?

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