Operations Manager

**JOB DESCRIPTION**
Job summary

As a team leader in Operations, you will lead, motivate and support a team of analysts that take the day to day operations in its core.

Buenos Aires is one of JP Morgan's key strategic hubs with over 3,500 employees supporting different areas like Operations, Technology, Finance, Credit Risk, Human Resources, Legal.. among others, providing value-added services, products and solutions to our clients located in various countries around the world.

**Job responsibilities**:

- Provide support, guidance and direction to researchers and specialists, and ensure methodologies and processes are followed and clients are receiving solutions in a timely and useful way
- Use metrics to understand and closely monitor operational performance e.g. demand vs. capacity fluctuations and forecasting of staffing requirements to optimize output
- Be responsible for the day-to-day management and overall supervision of their local team members. This includes daily work in progress, as well as recruitment, training, staffing, skills development and performance management
- Understand and ensure adherence to regional policies - Human Resources, Compliance and all departmental policies and procedures as well as health/safety regulations, including any location-specific guidelines
- Foster and maintain positive, professional work environment that promotes inclusivity, engagement, and rapid solutions for clients. Provide feedback and support, solicit and respond to staff feedback and ideas, remove obstacles, and monitor and enhance morale
- Seek opportunities to improve processes, technology, services and client satisfaction, and help on the implementation of those improvements locally and globally
- Keep the global management team aware of issues affecting the center operations, create appropriate mitigation strategies and implementation.

**Required qualifications, capabilities, and skills**
- Availability to work the following Shift: Sunday - Thursday, 1:00 pm - 10:00 pm - Work from home: 2 times a week (Sundays included, Transportation back home covered)
- Bachelor degree completed.
- Advanced level of English to communicate in a written and verbal manner.
- More than 5 years of relevant experience leading a team.

**Preferred qualifications, capabilities, and skills**
- Bachelor degree in Business/ Economics/ Business Administration/ Finance.

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

- Home office/flexible work arrangements and work tools to ensure a great experience.
- Generous vacation, exam and parental leave.
- Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old.
- Medical coverage for you and your family, including domestic partners.
- Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
- Wellness programs - e.g. Yoga, stretching and mindfulness classes delivered on premises.
- Language classes, mentorship programs and customized trainings.
- Platform for employee discounts in Buenos Aires.
- Many others that will be presented to you if you join the team.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capi