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Specialist, Customer Care
hace 2 semanas
**Specialist, Customer Care**
Are you passionate about helping others and providing a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Customer Care Specialist.
**Western Union powers your pursuit.**
In your role you will support administration duties and local/regional projects and tasks providing consistent, informative, and accurate information within the communications function, with a focus on the following:
**Role Responsibilities**
- Will have product, process, and compliance awareness to handle issues.
- This role acts as the front-line support between the Customer and internal Western Union departments, agents, vendors, and management to research and resolve Customer issues.
- Provides first level support for customers’ enquiries and complaints in line with SLA targets.
- Resolves customer enquiries, identifies, and evaluates problems and stays involved in the resolution.
- Contributes to the team environment and maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
**Role Requirements**
- One year or more of experience in customer service (with previous Call Centre experience preferred).
- A bachelor's degree or studying in a related field is desirable.
- Strong verbal, written and listening skills.
- Attention to detail and problem-solving.
- Intermediate/Advanced Excel.
- Teamwork attitude.
- Intermediate English.
**We make financial services accessible to humans everywhere. Join us for what’s next.**
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
Your Argentina-specific benefits include:
- Life Insurance
- Health insurance
- Discount in universities.
- Discount in gyms and other retail sites.
- 10 days off, parental leave
LI-YA1
Estimated Job Posting End Date:
04-20-2025
