HR Service Consultant

**We help the world run better**

**About the Role**

This role will mainly provide HR support to SAP employees based in the Americas region.

In addition, you will have opportunities to get involved in various cross-functional HR projects including process and technical innovations such as robotics, automation, machine learning and chatbots.

**Key Responsibilities**:

- Effectively communicating and resolving employee questions or concerns submitted by employees and managers
- Closely collaborating with HR Shared Services or other HR stakeholders to resolve issues that require second level support
- Executing and enhancing higher complexity processes supported by the HR organization
- Partnering with the other HR Service Center teams to promote organizational alignment
- Work with other stakeholders, within or outside of HR, to support new services
- Auditing and updating the Knowledge Base, and supporting knowledge transfer to the team
- Providing support by addressing employees and managers to the portal if information are available
- Supporting global and regional projects as well as process improvement initiatives
**Inquiry Support**
- Solution Management
- Support SAP One /content and HRdirect KB enhancements. Increase HRdirect Associates knowledge of HR processes and tools by providing real-time guidance and inquiry processing feedback.
**Consulting & Operational Support**
- Consulting for projects, teams and countries related to SAP One and the Knowledge base
Coordination with Content Area Managers and the Portal Team
**Confidentiality**
- Follow guidelines and policies in managing confidential data.
**Partnering**
- Support more complex HRdirect processes. Support or lead projects as assigned.

**Experience & Language Requirements**
- Spanish and Portuguese Language Proficiency equivalent to native
- Excellent oral and written skills in both English and Spanish

**Essential qualifications**:

- Graduate of Bachelors Degree, Masters Degree is a plus
- 4 -6 years of relevant professional experience in HR, Customer Service Industry or related fields
- Excellent verbal, written and interpersonal communication skills
- Self-starter and capable to taking initiatives and can work with mínimal direction
- Ability to handle changing priorities and use good judgment in stressful situations
- Strong organizational and analytical skills
- Strongly possesses a “can do” attitude
- Committed and enthusiastic team player
- Thrives in challenging and fast-paced environment

**Preferred Qualifications**:

- Working knowledge to Intermediate level on process improvement and project management skills
- Experienced in leading or participating in continuous improvement initiatives
- With excellent understanding and focus on customer experience

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 336393 | Work Area: Human Resources | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid