Local Service Transition Consultant

**_Join us on a journey of endless possibilities _**
- At Strada _, possibility isn’t just a promise - it’s _the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. _
- With the support, resources, and opportunities we provide, you’ll _build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter. _
- Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best. _**Local Service Transition Consultant (LSTC)**

**Role**
The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main representative supporting the successful transition of the project from implementation to operations.

**Responsibilities**
- Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape
- Help client understand the implementation methodology: what are we implementing, when and how (PIM/PIX, phases and deliverables).
- Onboard BAU operational team in the project
- Prepare Payroll Calendar and Trusted Source List
- Provide needed accesses to client and Operations team members
- Implement Local Service delivery tools (case management tool, call center, SLA reporting tool, etc).
- Coordinate and lead client and BAU Operations trainings to ensure readiness for go live.
- Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.
- Direct and plan the work, objectives, and resource models for transition to Operations activities
- Identify and communicate project risks.
- Identify and communicate risks
- Monitor delivery of the transition within agreed scope, quality, time and budget
- Prepare hypercare periodMain goal: successful transition from Project to BAU services for client and Operations teams.

**Experience and skills**
- Working experience in HR and Payroll services delivery/operations.
- Payroll experience
- Experience in coordination between different stakeholders within an organization.
- Strong communication skills, with previous customer-facing / liaison experience.
- Good English, Spanish skills written and verbal (additional language is a plus)
- Highly organized with the ability to oversee large and multiple projects.
- Good PC Literacy - Word, Excel, Project and PowerPoint.
- The role will involve local country and international travel and time away from home.
- Experience in working closely with operational teams
- Ability to manage process/service workshops with multiple customer contacts
- Service testing experience - System Integration Test, Scenario Based Test, Service Rehearsal and Parallel Runs
- Handling of knowledge transfer and service transitions

**_At Strada, our values guide everything we do: _**
- **_Anticipate Customer Needs _**_- We stay ahead of trends so our customers can grow and succeed. _
- **_Own the Outcome _**_- We take responsibility for delivering excellence and ensuring things get done right. _
- **_Challenge Ourselves to Work Smarter _**_- We move faster than the world around us to drive change and accomplish _more. _
- **_Empower Each Other to Solve Problems _**_- We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. _
- **_Care About Our Work _**_- We understand that what we do impacts _millions, and we have a responsibility to get it right. _

**_Benefits _**
- At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. _
- All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment _process. _

**_Our commitment to Diversity and Inclusion _**
- Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. _

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