Service Delivery Analyst

**Department**
- Operations

**Location City**
- Buenos Aires

**What does the role look like?**
- Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet customers' needs and create a seamless experience across their journey.
As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping both our customers and partners depends solely on the talented individuals that make Expereo a dynamic, effective, multicultural, and equitable environment.

**What will you do?**
- The Service Delivery Manager will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes.
- Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing ownership of KPIs as necessary)
- Responsible for end to end service delivery of networking projects for global customers
- An effective communicator with excellent relationship building & interpersonal skills
- Meet the end to end Project timelines by ensuring the on-time delivery
- Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency
- Managing proactive communication with customer during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the project
- Order prioritization and ensuring priority is respected during RFC delivery phase
- Management of the delivery plan at the project level & planning until last site delivery
- Manage the interface between internal resources and the customer.

**Who are you?**
- Degree in telecommunications, preferred
- Minimum of 2-3 years’ service delivery experience in ISP and in telecom or IT industry managing external / internal customer facing projects
- Previous involvement in network deployment projects
- Technical knowledge preferred in telecom like WAN, LAN
- Excellent communication skills
- Languages: English, Portuguese (desirable)

Position Type/Expected Hours of Work
This is a full-time position, Monday through Friday or as the job duties demand.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO (Equal Employments Opportunities) Statement:
Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.
What Can You Look Forward To?
- Competitive salary & bonus plan with full medical (OSDE 210)
- Collaborative and friendly working culture including happy hours, company outings, fantastic team members, snacks, drinks and much more.
- Lots of freedom for creativity and personal career growth within Expereo.
- The opportunity to make a true impact on our business.
- Work with an international team that includes over 40 nationalities of exceptionally passionate, talented, and engaging colleagues who are established leaders in their industry.
- Business Casual office.