Business Operations

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**

Business Operations & Change Specialists at Kyndryl enjoy an empowering culture, a wide spectrum of opportunities, and a chance to move up in the career path that fits them best. Here you’ll work with and support the biggest companies across all industries and learn new, cutting-edge tech in real time, all the time and get paid to upskill. You can reinvent yourself and your career with multiple paths at one company and still find great work/life balance. You’ll also get the chance to network and promote yourself to leaders and specialists in your field.

We require a Business Operations & Change Specialist at Kyndryl that will support the Kyndryl Enterprise (Internal) ServiceNow Platform Lead, to create and deliver strategies and plans which maximize the adoption of the ServiceNow platform.

Your key responsibilities will be:

- Creation and maintenance of KPI’s Metrics scorecards in support of the daily operations, and strategy of the Kyndryl Enterprise ServiceNow platform,
- Mobilizing and facilitating champions communities to drive engagement,
- Stakeholder identification, mapping, and analysis,
- Creation and delivery of ServiceNow specific communications channels (ServiceNow, Sharepoint, Yammer, etc.),
- Training Needs Analysis,
- Developing and driving ServiceNow training strategies and plans,
- Creation and delivery of ServiceNow specific training content,
- Leveraging ServiceNow functionality to drive business readiness,
- Support benefits mapping, and realization,
- Support Stakeholders with business readiness activities,
- Leveraging ServiceNow functionality to drive and track adoption.

**Required Technical and Professional Expertise**

3 - 5 years minimum experience in:

- Involvement in complex programmers of change,
- Supporting detailed change impact assessments,
- Experience developing and executing business change strategies and plans for benefits, communication, engagement, training, business readiness and adoption,
- Communication and training content design and delivery,
- Facilitation of champions forums / change networks.

**Preferred Technical and Professional Experience**
- ServiceNow technical knowledge

**Required Education**

High School Diploma/GED

**Preferred Education**

Bachelor's Degree

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Application Developer

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Professional

**Travel Required**

Some travel may be required based on business demand

**Company**

(Y002) Kyndryl Argentina S.R.L.

**Is this role a commissionable / sales incentive based position**

No