Tech Support Analyst
hace 2 semanas
PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.
The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments. Our strategy has created a differentiated model in the payments landscape.
Our team is growing and we are looking for a Tech Support Analyst to be based in Buenos Aires. As a Tech Support Analyst you will ensure excellent service standards, respond efficiently to technical customer inquiries and maintain high customer satisfaction.
**Primary Responsabilities**:
Provide technical support (Tier-1) to our customers (B2B) and escalate issues in a technical and documented manner.
Perform new customer integrations quickly and efficiently.
Identify, diagnose, and resolve incidents in a fast and organized process.
Perform analysis and monitoring of the company's activity.
Communicate incidents to the responsible of the area and make the corresponding documentation of each incident.
Interdepartmental coordination.
Proactive support and search for improvements through data analysis.
Generate monthly reports indicating both the details of the area and its opportunities for improvement
**Experience And Qualifications**:
**Skills**:
Strong verbal/written communication and facilitation skills.
Strong interpersonal skills.
Customer relationship management skills.
Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals.
Effective problem-solving skills.
Experience in handling high stress situations.
Ability to multi-task and work under pressure.
Excellent attention to detail
**Knowledge/Abilities**:
Working knowledge of data analysis and performance/operation metrics
Demonstrated knowledge of technology industry
Experience or knowledge using tools such as: Vpn, Jira, Postman, Insomnia, SQL and MSSQLSever
Programming experience: Java, Javascript,.NET, PHP languages (would be a plus)
**Education**:
Bachelor’s degree in systems administration or similar
**Experience Target**:
At least 1 year of experience working in technical support
**Work schedule**
from 11:00 to 08:00 pm - from Wednesday to Sunday - remote working (weekend)
What We Offer:
- Competitive salary
- Opportunities to grow within a company in hypergrowth stage
- Private health insurance
- At least one two of home office per week
- Free language classes
- Individual development plans
- Excellent work environment and good collaboration ✌️
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