Cash Collections Specialist

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Position base**: Buenos Aires, Argentina

**Meet your team**:
Global Volume Cash Collections (GVC CC) team, consisting of over 70 colleagues, is responsible for collecting receivables coming from the global volume segment. The focus is reduction of the percentage of the invoices overdue & Days Sales Outstanding (DSO), and improvement of the Cash Flow by driving timely settlement from customers using standardized processes and tools. We maintain a strong focus on customer experience and, to do this, we engage with other relevant teams and stakeholders within the company to resolve disputes and inform about necessary impairments.

**Role**:
In this role, you will report directly to the Cash Collections Global Volume Customers (CC GVC) Director and closely collaborate with the regional Cash Colection Volume and Strategic Leadership Teams and Single Point of Contact (SPOC’s).

**What you will do**:

- Process and document all suspensions/terminations due to non-payment related cases
- E2E suspension and termination due to non-payment for all global customers (including strategic customers) and including triggering of Maintenance at Risk (MARs) / Contract Request Form (CRFs)
- Engage with the team SPOC/lead to align on suspension/termination activities.
- Help optimize the suspension and termination for non-payment process working with Cash Collections Global Volume Customers process automation SPOC, relevant stakeholders and Corporate Processes & Information Technology (CPIT) colleagues.
- Other related duties as assigned

**What you will bring**:

- Proactive, agile, structured, and solution-oriented approach
- Adaptability to change and unknown and a positive attitude
- Team player
- Excellent communication skills and attention to detail
- Excellent knowledge of Internal System Productive (ISP), Customer Relationship Management (CRM), Contract Management Solution (CMS) and other SAP tools is a plus
- Advanced English is essential

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 415076 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.