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Cash Collections - Finance Operations Specialist Purpose and Objectives The Cash Collections team is part of the Global Finance Shared Services and Global Finance Infrastructure and is responsible for collecting all accounts receivables. The focus is to reduce the collections cycle (DSO - Days Sales Outstanding) to improve the free cash flow of SAP. To achieve this goal the team uses several tools and standardized processes, and maintains close contact with internal and external customers: END‑Customers & Partners Ecosystem, Sales, Office of CFO, Marketing, Accounts Payable, Record2Report, Accounting, Controlling and other key stakeholders. Expectations and Tasks Follow‑up and collections management of all accounts receivables (AR) of open invoices not due and overdue. Proactive inbound and outbound calls to END‑Customers & Partners Ecosystem to guarantee collections of AR in time. Investigation, analysis and problem solving of open invoice discrepancies. Fixed collections management of customer’s portfolio. Send account statements to END‑Customers & Partners Ecosystem and reply to incoming inquiries about open invoices. Stick to the standard processes and cash collections tools. Preparation, execution and monitoring of period‑close activities. Ensure accuracy in the financial records through proper execution of operational tasks. Monitoring and reporting relevant to the end‑to‑end finance processes. Preparation of period closing (month and quarterly end) duties. Advanced monitoring and reporting. Other relevant activities. Skills Problem solving. Finance & Administration + Accounting knowledge. Customer centricity. Great interpersonal communications skills (verbal and written). Working under pressure and goal oriented. IT principles & data security. Engagement and teamwork. Analytical skills. Organized and positive attitude as "yes we can". Work Experience Experience working within a finance related field (min. 2‑3 years). Working experience within a Shared Service Centre (min. 1‑2 years). Education and Qualification Bachelor or master’s degree in administration, Accounting, Economics or related field. Fluent written and spoken English skills. Fluent written and spoken skills in other languages are a plus. Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, protected veteran status, or disability. #J-18808-Ljbffr
