Order Operations Director Sola

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

MAIN PURPOSE OF JOB

Leading Order Operations team, you will be a key player in enhancing the Medtronic Customer Experience, you will be the face of Order Operations, interacting with customers, local business teams and ensuring we strive for the best service delivery.

In this role you will be reporting to the VP CCOO Americas Customer Care & Order Operations Vice President.

You will manage, coach, and drive local Order Operations teams and SAS to perform excellent interactions with our customers, internal and external.

You will also drive change towards future transformation of our services and processes, establishing a close collaboration with the 3 Regional Solutions Units (Digital, Business, Order) and, through them, into the central Initiatives.

You will be part of SOLA Leadership team, supporting the design and execution of the local Market Strategy, ensuring productive bilateral communication between sales and service, maintaining E2E service accountability, and for maintaining (across all CC&OO functions) local alignment and sense of belonging.

A key element of your job will be sharing best practices:
MAIN JOB DUTIES/RESPONSIBILITIES
- Manage daily the activities.
- Builds and maintain collaborations and networks with the region commercial teams.
- Actively contribute into regional Leadership team journey/strategy/initiatives, providing visibility of CC&OO value added.
- Lead by example with the local Order Operations team Inclusion, Engagement, and Innovation to support Organizational Health Survey results to aim targets of 85% and above.
- Responsible for managing Annual Operating Plan and cost control within targets.
- Manages all escalations with the right level of engagement to solve.

Collaborate closely with your peer Customer Care Managers in RLM to share best practice, alignment, and teamwork.
- Hiring best talents and develop team members.

SKILLS/COMPETENCIES
- Bachelor’s Degree or equivalent experience.
- 5+ years in functional leadership/ People Management with 20+ employees from a Matrix organization
- Knowledge of Order management processes.
- Energetic, Self-motivated people manager that truly enjoys developing professionals.
- Strong business acumen and great stakeholder management skills
- Strong analytical and data-driven decision-maker.
- Hands on and pragmatic.
- Clear written & verbal communication skills (English).
- Customer and result focused.
- Coach & team-player.
- Skills in working in a multi-cultural environment.
- Passionately driving continuous process improvements.
- Creative / Innovative skills.
- Solid personal adaptation skills.
- Commercial attitude and navigate easily in Matrix organizations, with the business teams and other functions.
- Result driven and proven track record on optimization processes within Customer Care
- Ability to work in dynamic working environment, self-manage time and prioritize workload


Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

This position is eligible for an annual long-term incentive plan.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity

here