Transactions Manager

**JOB DESCRIPTION**

Join our team where you'll lead and inspire teams to excel in processing document transactions and remittances and where you’ll utilize your expertise in operations management to optimize productivity, quality, and customer experience while fostering a collaborative and inclusive environment. Your role is essential in maintaining our reputation for excellence in service delivery and contributing to our overall business success.

As a Transactions Manager III within JPMorganChase, you have a significant role in building and leading high-performing operations teams to process document transactions, the extraction of checks/remittances and subsequent materials from transactions and processing them accordingly. Your role will be pivotal in interpreting customer needs, identifying trends, and implementing innovative solutions to enhance our transaction management strategy and operations. You will leverage your deep knowledge of transaction management principles and practices to make critical decisions that have a significant impact on operational efficiency, financial management, and customer experience. Your advanced skills in strategic thinking, coaching, conflict management, and relationship management will be crucial to the delivery of high-quality service and operations. With your proficiency in artificial intelligence and automation technologies, you will drive the optimization of our transaction processes, ensuring efficiency and accuracy.

**Job responsibilities**
- Manage a large transactions processing operation from end to end, focusing on operational excellence, process optimization, compliance, risk management, and people management.
- Utilize deep knowledge of transaction management principles, strategic thinking, and data analysis skills to interpret customer needs, identify trends, and implement innovative solutions that enhance transaction processes and overall operations.
- Leverage proficiency in artificial intelligence and automation to optimize operational processes, ensuring efficiency, accuracy, and compliance with regulatory standards.
- Drive execution of operational strategy and present business updates to critical stakeholders, including senior leadership, functional partners, and external clients.
- Demonstrate accountability as a leader by quickly identifying and articulating issues, raising awareness to proper stakeholders for remediation and resolution, while ensuring compliance with guidelines and policies.

**Required qualifications, capabilities, and skills**
- Expertise in leading high-performing, complex, and large-scale operations teams for at least seven years, with a strong ability to manage organizational or operational change initiatives.
- Proficient in analytical and technical skills, with demonstrable expertise in leveraging artificial intelligence, process improvement, and automation technologies to optimize transaction processes and enhance operational efficiency.
- Advanced strategic thinking and data analysis capabilities, used to drive process improvement and operational planning, fostering a high-performance culture.
- Strong coaching and mentoring skills to support professional growth and development within a diverse team, ensuring adherence to market product operations, process flows, and industry regulations.
- Flexibility to adapt to business needs, including the ability to travel and work non-traditional hours or additional hours as required, with a willingness to adjust work schedule as needed.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investme