Account Manager

hace 1 semana

Buenos Aires, Argentina VirginPulse A tiempo completo

Overview:
**Now is the time to join us**

At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.

**Responsibilities**:
**Who are you?**

You are a skilled client management/success professional who is dedicated to your craft and can manage complex client relationship and accounts under limited supervision. In this role, you will manage and nurture client relationships by understanding your client’s business objectives, promoting effective engagement and activation strategies, and ensuring flawless execution. You will oversee the day-to-day account management activities for the assigned clients by working closely with other functional departments within the company. As an Account Manager, you demonstrate a solid understanding of engagement success drivers and best practices to maximize a client’s ROI, and help ensure ongoing client retention, revenue growth, relationship, and reference-ability.

**In this role you will wear many hats, but your knowledge will be essential in the following**:

- Day-to-day relationship management of a group of existing clients and the successful onboarding and management of new clients
- Overall knowledge of client, client expectations, and goals to effectively present information, respond to questions, and follow up on inquiries from clients
- Effectively communicate roadmap and engagement solutions with passion and excitement
- Proactively monitor campaign performance and develop strategies for improved engagement in collaboration with the commercial team
- Serve as a customer advocate within Virgin Pulse and partner with internal departments to develop, implement, and drive strategies to meet requirements and enhance offerings
- Trouble-shoots and resolves issues by working with service delivery teams as appropriate

**Program Management and Service Delivery**
- Maintains internal client management tools, such as, Gainsight, Salesforce, Confluence, Jira, etc.
- Monitors member engagement and results to provide recommendations, as appropriate, to the Commercial team
- Performs additional projects and tasks as required

**Project Management**
- Works closely with Project Management Team for the successful implementation of new clients
- Manages year-round client program plan(s)
- Oversees day-to-day account management activities for assigned accounts. Coordinates with appropriate personnel, such as project management, configuration teams, business analysts, etc., as needed.
- Documents and acts on client feedback as appropriate.
- Ensures timely and successful delivery of all program components
- You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in._

Qualifications:
**What you bring to the Virgin Pulse team**

**In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including**:

- Bachelor's degree, or equivalent, in related discipline
- Account Manager
3+ years of direct account management work, which includes primary accountability of the overall account relationship
- Senior Account Manager
6+ years of direct account management work, which includes primary accountability of the overall account relationship with large enterprise & strategic revenue clients
- Background in healthcare (Health Plan or Hospital System), Insurance or Financial Services, working in Compliance, Risk or Governance
- Prior experience implementing marketing/engagement solutions that include the following channels is a plus but not required.
- Integrated Voice Response (IVR)
- Print
- SMS
- Social

**You also take pride in offering the following Core Skills, Competencies, and Characteristics**:

- Excellent knowledge and skill using Microsoft Office suite
- Characteristics you regularly demonstrate should include:

- Strong interpersonal, presentation, and writing skills
- Strong organizational skills and detail orientation
- Demonstrated ability to collaborate
- Agile and is comfortable with change
- Willing to wear many hats
- Enjoys a fast-paced environment
- Collaborative
- Self-directed and proven ability to work independently
- Knowledgeable and can be seen as a trusted advisor**Why work at Virgin Pulse?

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