Sales Assistant

**Virtual Sales Assistant**

**Remote | Full-Time | Must be available to work U.S. Eastern Time (Day Shift)**

**About the Role**:
**Key Responsibilities**:
Lead Qualification & Appointment Setting
- Qualify leads based on pre-set criteria (Nurture, Warm, HOT).
- Schedule sales appointments and assign them to the appropriate salesperson.
- Respond to new leads within 5 minutes to maximize conversion.

Customer Interaction & Support
- Answer incoming inquiries, direct calls/messages, and handle lead inquiries.
- Follow up with leads to nurture relationships and encourage conversions.
- Two days a week, answer the phone and direct messages where needed or address leads.

CRM & Data Management
- Maintain an up-to-date contact database/CRM.
- Log all interactions and track lead progress in the CRM.
- Monitor and analyze lead conversions, providing monthly performance reports.

Sales Support & Outreach
- Conduct daily outreach to prospective clients (Glass House, Textla).
- Research services and FAQs to effectively address lead inquiries.
- Call past clients and existing contacts for referrals.

Performance & Growth
- Set and track daily, weekly, and monthly sales goals.
- Continuously improve through script memorization, objection handling, and process refinement.
- Maintain a results-driven approach, exceeding lead conversion benchmarks.

**What We’re Looking For**:

- 3+ years of experience in appointment setting, sales coordination, or customer service.
- Strong written and verbal communication skills (English proficiency required).
- Effective and professional communication skills, both spoken and written, to engage with leads, clients, peers, and teams.
- Confidence in handling customer service & sales-related phone calls with a pleasing and professional phone voice.
- Outstanding soft skills and the ability to establish rapport quickly during conversations.
- Excellent attention to detail, organizational, and time management skills.
- Proactive, self-motivated, and adaptable with a willingness to learn and master scripts, objection handlers, and call flows.
- Results-oriented mindset with a drive to meet and surpass lead conversion metrics.
- Ability to work full-time during U.S. Eastern Time business hours.

**Key Activities & Duties**:

- Set daily, weekly, and monthly goals for contact and conversions.
- Manage and maintain the contact database system/CRM.
- Answer and manage all leads from phone calls, website registrations, and other sources, ensuring all communications are logged in the CRM.
- Make contact with all leads within **5 minutes** (speed to lead).
- Qualify leads into Nurture, Warm, or HOT categories before scheduling appointments or transfers.
- Follow up on lead status and assist with nurture follow-ups when necessary.
- Prospect for new clients daily via platforms such as Glass House and Textla.
- Research services and gather relevant information to answer lead inquiries effectively.
- Monitor daily leads and follow up with repeat visitors or those who have yet to be contacted.
- Measure conversion ratios and meet performance benchmarks—track all leads in progress and those closed while submitting monthly lead conversion reports.
- Call past clients and sphere of influence to request referrals.
- Practice and internalize scripts for at least 1-2 hours per week to improve communication skills.
- Respond to text messages from clients via the main work phone and handle inquiries accordingly.

If you’re passionate about sales, organization, and client communication, this is an incredible opportunity to be part of a high-performing, growth-driven team

**APPLY NOW** and take the next step in your career

**Experience**:

- Client Management: 3 years (required)
- CRM software: 3 years (required)
- Sales Assistant: 3 years (required)
- Leads Generation: 3 years (required)

Work Location: In person