Level 2 Support Engineer

hace 7 días

Buenos Aires, Argentina Latino Legends A tiempo completo

**Now Hiring: Level 2 Support Engineer (Remote | Full-Time) | Contractor Position**

Latino Legends is proud to be partnering with a fast-growing, US-based technology services company known for delivering best-in-class managed IT services to small and mid-sized businesses across a variety of industries. This client is deeply rooted in a culture of transparency, continuous learning, and operational excellence—making it a fantastic environment for tech professionals to thrive and grow long-term.

**What You’ll Do**:
As a Level 2 Engineer, you’ll play a critical role in solving complex technical issues, improving infrastructure, and collaborating with a highly skilled team. Your responsibilities will include:

- Troubleshooting advanced technical issues across systems, servers, and networks
- Supporting cloud-based environments including Microsoft 365, Azure, Exchange, SharePoint, and Intune
- Using PowerShell and scripting tools to streamline support and infrastructure tasks
- Collaborating across teams and with clients to ensure timely and effective resolution of incidents
- Researching new technologies and contributing to continuous improvement initiatives
- Documenting service call notes, technical checklists, and creating clear infrastructure diagrams
- Operating in a fast-paced environment while maintaining high levels of organization and consistency

**What We’re Looking For**:

- 3+ years of advanced IT support experience in an **MSP (Managed Service Provider)** environment
- Proficient with **PowerShell and scripting**
- Strong experience with **server administration, firewalls, and networking**
- Advanced knowledge of **cloud technologies** like O365, Azure, Exchange, SharePoint, and Intune
- Excellent communication skills in English (written and verbal)
- Organized, reliable, and process-oriented mindset
- Ability to perform well under pressure and meet deadlines
- A proactive team player who is always eager to learn and grow

**Compensation**:

- ** $3,000 to $7,200 USD/month**, based on experience and qualifications
- Full-time (40 hours per week), long-term opportunity

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