Workplace Experience Assistant

JLL supports the Whole You, personally and professionally.

**How we support the Whole You**:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

**Benefits to eligible employees, include**:
Health Insurance for you and your direct dependents.
Virtual platform with certified courses for professional development.
Discounts in several categories (Gym, academic institutions, among others).

What this job involves
We are currently seeking a dynamic individual for the role of Workplace Experience Assistant to join our team:
**Location**: Buenos Aires, Argentina.

**Work schedule**: Monday to Friday, 9:00 am to 6:00 pm.

**Work model**: On site

**Contract Type**: Indefinite-term

This role is responsible for Understand the technical and operational requirements of the site in the following functional areas: Security, Cleaning, Reception, Meeting services, Mailroom, Events and Internal marketing, Dining and Parking services. Develop and understand working relationships with key customer representatives and all major suppliers/service providers on the site. Monitor the proper use of material and financial resources. Typical functions include but are not limited to: defining the guidelines for work planning, performance, budgeting, performance metrics (APR / CSA), and customer problem-solving.

What is your day to day?
GENERAL
Be familiar with the operation and the scope defined in the contracts of the functional departments of soft services: Security, cleaning, reception, meeting services, mailroom, events and endomarketing, bistro and parking services.
Provide data and execute all metrics JLL / P & G audits (CSA, APR).
Be familiar with JLL's Hospitality program as well as lead the different programs within the category as One Team.
Assist in the operation within the site to the Facilities Manager in case of absence.
CLIENT MANAGEMENT
Serve liaison with customer representatives to address and solve problems and improve work performance.
Clearly document and communicate customer expectations for Facilities Manager team balance.
Provide the client with timely and effective responses in relation to situations that may occur.
Anticipate doubts and provide immediate solutions to the client.
Identify new opportunities for service improvements.
CONTRACTUAL MANAGEMENT
Analyse and review, according to the needs of the client, the contractual agreement established with the suppliers for the operation of the site.
Ensure that current contracts are well managed to provide the necessary supplies and services in the defined areas of work and their costs.
Conduct inspections to ensure that suppliers and service providers are complying with contractual obligations to the customer.
Identify customer benefit opportunities, in contractual terms, that provide savings to the budget.
Coordinate the HX program and One Team activities.
FINANCIAL MANAGEMENT
Control purchases and / or acquisitions of materials, equipment and / or supplies required for the operation of Soft Services departments.
Assist the Facilities Manager with the fulfilment of the objectives of the budget and financial control.
Achieve the savings goals set by the Facilities Manager.
DAILY OPERATIONS DUTIES
Supervise the fulfilment of the routines of the different departments under their charge according to the established in the contracts.
Supervise and evaluate contractor staff.
Request quotes for the purchase of specific materials from the departments under your charge.
Request quotes for special jobs.
Applies corrections, if necessary, to the work performed by the service providers.
Ensure compliance with contracts by service providers.
Report to the Facilities Manager on the execution of work and routines performed by service providers.
Produces monthly reports of the activities carried out by the departments under its charge.
Approves the purchase orders for the acquisition of materials and supplies.
Elaborate the monthly and quarterly scorecard derived from the fulfillment of the service providers under its charge.
Develop strategies and programs for the improvement of services.
Conduct the weekly operation meeting with the different departments under its charge.
Ensure that the standards of quality of care and customer service are met.
VCS H&I
Collaborate with the capital & fixed assets process (ROC&FADO)
Control & update de soft services SOPs.
KEY PERFORMANCE MEASURES
Monthly scorecard for vendor.
Audits CSA / APR.
AWFS & Dining Score
Desired experience and technical skills
Required
Technical or administrative degree. Ideal to have a diploma in business administration.
2 years of