Customer Service

hace 2 semanas

Buenos Aires, Argentina 360 Apartment Renovations CCL A tiempo completo

The purpose of a Scheduler is to process all customer requests and create an optimized work schedule. Their duties include monitoring daily schedule, taking action if any of the following occur: emergency requests, client escalations, jobs not starting on time, cancellations, callbacks, fielding calls from contractors, requesting client approval for change orders, etc. monitoring routes, updating call logs, and recording call information. Dispatchers usually work in the shipping or emergency service industry

**Qualifications**

**Responsibilities**
- Schedule all client requests considering customer preferences, urgency, available capacity, etc.
- Answer emergency and non-emergency calls and document important information.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Respond to customer queries related to our services and existing or new requests
- Use the phone and computer to direct contractors and other field units to the appropriate sites.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field units to prioritize their daily schedule.
- Maintain and update call logs, call records and other important documentation.
- Process callback and warranty requests

**Requirements**:

- High school diploma or equivalent qualification is required.
- A minimum of 2 years’ experience in a similar role.
- Strong knowledge of emergency processes and procedures.
- Excellent communication and interpersonal skills.
- Proficient in MS Office with proven experience in data entry.
- Ability to work well under pressure.
- Bilingual Spanish/English

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