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**Job Summary**:
**Responsibilities**:
- **Reservation Management**:_Process bookings, reservations, and cancellations accurately and efficiently. Coordinate with the property management team to ensure availability, cleanliness, and readiness of the holiday home for incoming guests.
- **Guest Communication**_**:Communicate with guests before, during, and after their stay to ensure a seamless experience. Address any questions, concerns, or special requests promptly and courteously.
- **Issue Resolution**:_ Handle guest complaints, inquiries, and issues effectively and professionally. Work to resolve problems in a timely manner to ensure guest satisfaction and positive reviews.
- **Property Maintenance Coordination**_: Liaise with maintenance staff and service providers to address any maintenance or cleanliness issues reported by guests. Coordinate repairs, cleaning, and upkeep of the holiday home to maintain high standards.
- **Market Analysis**:_ Stay informed about market trends, competitor offerings, and industry best practices related to holiday home management and customer service on online booking platforms.
**Requirements**:
- Advanced level of english speaking and writing
- high internet connectivity of at least 20 mps
- Proven experience in customer service, preferably in the hospitality or property management industry.
- Strong communication skills, both verbal and written, with the ability to interact effectively with guests and team members.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Ability to remain calm and professional under pressure, with a solution-oriented mindset.
- Flexibility to work evenings, weekends, and holidays as needed to accommodate guest bookings and inquiries.
- Knowledge of local regulations and laws pertaining to holiday home rentals and hospitality industry standards.
**Work times**
Tuesday - Sunday between the UK times of 6am to 4pm
There is one hour of unpaid lunch
Pay: $300,000.00 - $400,000.00 per month
