Senior Account Manager

Overview Hi there We are South and our client is looking for a Senior Account Manager / Account Director Note To Applicants - Eligibility: This position is open to candidates residing in Latin America. - Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. - Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority. - Note: If you/'re hired for this role, you may be asked to update your LinkedIn profile. About The Role We are a fast-growing, highly specialized digital marketing agency serving dental practices across the United States. Our clients invest seriously in marketing and expect clarity, confidence, and results — especially when challenges arise. We are hiring a Senior Account Manager / Account Director to strengthen our senior client leadership layer. This role exists to provide calm, structure, and decisive ownership across complex accounts, and to act as a trusted escalation point when issues exceed day-to-day account management. This is a senior, judgment-heavy role. The right person has already handled demanding clients, managed internal complexity, and taken responsibility for fixing problems — not just reporting on them. Depending on experience and demonstrated capability, this role may operate closer to a Senior Account Manager or a full Account Director level. What You’ll Own - Senior Client Leadership & Escalation - Act as a primary escalation point for complex or sensitive client issues - Lead difficult conversations with confidence and emotional intelligence - Reset expectations, de-escalate tension, and reestablish trust when needed - Proactively identify accounts at risk and intervene before problems escalate - Account Oversight & Organization - Oversee a portfolio of accounts with a focus on organization, follow-through, and accountability - Ensure client requests, deliverables, and internal actions are clearly tracked and prioritized - Coordinate across Paid Media, SEO, Tracking, and Operations teams to resolve blockers - Bring structure to ambiguity and order to fast-moving situations - Strategic Communication (Not Channel Execution) - Understand campaign performance well enough to speak credibly and clearly with clients - Translate technical or operational issues into plain, confident client-facing explanations - Help clients understand why something is happening and what the plan is to fix it - Identify opportunities to expand or deepen relationships when appropriate - Internal Leadership & Judgment - Know when to escalate — and when not to - Make sound judgment calls without waiting for constant approval - Support and guide junior AMs through complex situations - Surface recurring issues and help improve internal processes over time Leveling & Scope Expectations We are open to hiring at different points within this senior range, based on experience and demonstrated ownership: - Senior Account Manager–Level Candidates - Independently manage complex accounts with minimal oversight - Confidently handle escalations but may involve leadership for higher-risk situations - Strong organizers and communicators who bring consistency and reliability - Account Director–Level Candidates - Operate as a true stabilizing force across high-value or high-risk accounts - Own escalations end-to-end with little to no leadership involvement - Trusted to make judgment calls that protect retention and long-term relationships - Naturally operate as a mentor and senior presence within the AM team Compensation within the range reflects where a candidate operates across this spectrum. What We’re Looking For Required Experience - 5–8+ years in a senior Account Manager or Account Director role at a digital marketing agency - Direct experience managing U.S.-based clients - Proven ownership of escalations, renewals, and retention - Comfort working across Paid Media, SEO, and performance marketing environments - Experience coordinating multiple internal teams simultaneously Communication & Presence - Near-perfect spoken and written English (non-negotiable) - Confident, composed presence on Zoom and client calls - Able to push back diplomatically and set boundaries when needed - Trusted quickly by senior decision-makers Personal Traits - Highly organized; systems-oriented, not reactive - Calm under pressure; emotionally mature - Naturally proactive — sees issues before they explode - Takes ownership rather than deferring responsibility - Comfortable operating in a fast-growing, evolving environment If this opportunity sounds good to you, send us your resume #J-18808-Ljbffr