Analista de Customer Experience
hace 1 semana
Terragene, empresa líder en el desarrollo y fabricación de soluciones innovadoras para el control de infecciones
Nos encontramos en la búsqueda de Analista de Customer Experience para unirse a nuestro equipo dentro del área Comercial
Responsabilidades:
Generación, recolección y análisis de encuestas de satisfacción de cliente
Responder a consultas, reclamos y solicitudes de soporte de clientes relativas a productos comercializados por la compañía
Realizar un seguimiento de casos de asistencia para asegurar que los mismos sean resueltos
Asistir en la resolución de conflictos de casos de asistencia
Gestionar y analizar la información de campo generada por el sector para soporte a cliente interno (áreas comerciales, Marketing, R&D, SGC, etc.)
Requisitos:
Estudiante avanzado/ recibido en profesorado, ingenierías de ciencias de la vida, ciencias exactas, ciencias sociales o afines
Experiencia de +1 año en puestos similares
Inglés avanzado- Excluyente
Conocimiento en idioma Portugués- Deseable.
-Requerimientos- Educación mínima: Universitario
1 año de experiencia
Idiomas: Inglés ,Portugués
Palabras clave: analyst
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