Customer Service Specialist
hace 4 semanas
Job Description: Customer Service SpecialistEl objetivo de este puesto es liderar las operaciones diarias, organizando cualitativamente el conjunto de tareas a realizar, tanto individualmente como para sus diferentes áreas. Asegúrese de que se cumplan todos los plazos y de que el equipo esté al tanto de todas las tareas de servicio al cliente con el establecimiento de prioridades correcto. Busca mejoras continuas del Servicio al Cliente y en toda la Cadena de Suministro de Extremo a Extremo. El alcance de este puesto es atender a clientes de los siguientes países: Perú, Ecuador, Venezuela, Paraguay, Uruguay y Bolivia. ¿Qué estamos buscando? Licenciatura en Logística, Administración, Negocios Internacionales o similar. Ingles Intermedio/ Avanzado (excluyente). Excel avanzado (excluyente). 2-3 años de experiencia en atención al cliente, logística o negocios de importación/exportación, con un sólido componente de servicio al cliente y analista de datos. Se requiere comprensión logística y comercial. Capacidad de planificación y priorización, preferentemente contrastada en base a experiencia laboral previa. ¿Cuáles serán tus principales responsabilidades?Actuar como representante de Atención al Cliente en los países mencionados anteriormente. Participar en revisiones semanales y periódicas. Monitorizar todos los KPI's necesarios para la actividad de Atención al Cliente (llenado de casos, puntualidad), incluyendo la organización de la gestión de pedidos, frecuencia de llamadas, tareas administrativas, ruta de contacto, tramitación de reclamaciones, tiempos, etc. Trabajar con los clientes y los departamentos internos de Mars para evitar recortes de productos. Preparar la comunicación externa hacia los clientes sobre interrupciones en la cadena de suministro. Revisión de la demanda: Cierre del último periodo/mes, ver cuáles son los códigos "top infractores" y los motivos por los que esto sucede. Planes futuros. Evaluar que los números de aquí en adelante tengan sentido y que entre los dos equipos (Mars y Distribuidores) estamos hablando de lo mismo. Revisión de inventario: Riesgos de vencimiento // Acciones de los Distribuidores y Mars para drenar esos riesgos. WOI/DOI --> Tope a los infractores y evalúe si se puede evacuar de ahora en adelante. Revisión de pedidos: Ver que las órdenes en previsión P+5 y P+6 están discutidas y que no tenemos diferencias significativas. ¿Qué puedes esperar de Mars?Trabaje con más de 140 000 Asociados diversos y talentosos, todos guiados por Los Cinco Principios. Únase a una empresa impulsada por un propósito, donde nos esforzamos por construir el mundo que queremos mañana, hoy. El mejor soporte de aprendizaje y desarrollo de su clase desde el primer día, incluido el acceso a nuestra Mars University interna. Un paquete de salarios y beneficios competitivo en la industria, que incluye bonificación de la empresa.
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Car Sales
hace 4 semanas
Mercedes, Argentina Customer Labs A tiempo completoLooking for a car sales job or customer service role at JCT600? You've come to the right place! Car sales is evolving and as part of these roles we're saying goodbye to the old days of haggling on a dealership forecourt. At JCT600, we're changing the game. Our main focus is on understanding our customers – their desires, requirements, and everything else...
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Customer Service Specialist
hace 4 semanas
Mercedes, Argentina Mars A tiempo completoJob Description: Customer Service Specialist El objetivo de este puesto es liderar las operaciones diarias, organizando cualitativamente el conjunto de tareas a realizar, tanto individualmente como para sus diferentes áreas. Asegúrese de que se cumplan todos los plazos y de que el equipo esté al tanto de todas las tareas de servicio al cliente con el...
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Product Specialist
hace 4 días
Mercedes, Argentina Mercedes-Benz Kitchener Waterloo A tiempo completoMercedes-Benz Kitchener-Waterloo is looking for a Product Specialist!The Product Specialist is responsible for assisting customers in finding the inventory and products that best fit their needs. The Product Specialist provides a peer-to-peer customer-driven sales style that builds relationships, engages and motivates customers in an authentic, transparent...
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Delivery Specialist
hace 4 semanas
Mercedes, Argentina Mercedes Benz Rivesud A tiempo completoMaternity leave replacement with the possibility of a permanent position!Would you like to work in a top-of-the-line environment with a high-performance team?Passionate about luxury automobiles?Mercedes-Benz Rive-Sud is looking for a delivery specialist. The successful candidate will be responsible for providing first-class service to customers. The...
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Customer Resolutions Specialist
hace 1 día
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - Customer Resolutions Specialist (12-Month Fixed Term Contract) (MER0003H2P)Job Title: Customer Resolutions Specialist (12-Month Fixed Term Contract)Closing Date: 12 December 2024About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around...
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Van Sales Specialist
hace 4 semanas
Mercedes, Argentina City West Country Group A tiempo completoJob description Location:Mercedes-Benz of TauntonHours:Monday to Friday 08.30 - 18.30 with 1 hour lunch and Saturday AM on a rota.Salary:£20,463.93 per annum OTE (£39,163.93) UncappedAre you a motivated and experienced sales professional with a background in the van and commercial vehicle industry? We're excited to offer an opportunity to join our team as...
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Service Advisor
hace 4 semanas
Mercedes, Argentina Mbni Truck & Van A tiempo completoAs part of our 2024 plans for a new M-B Truck & Van depot in Dungannon, we are currently recruiting for an additional full-time Service Advisor.You will be working within a fast-paced and busy Mercedes-Benz commercial dealership, which prides itself on putting the customer first.Hours of work: Monday to Friday 08:00 – 17:30Group profit share...
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F&I Specialist
hace 4 semanas
Mercedes, Argentina Mercedes-Benz Kitchener Waterloo A tiempo completoMercedes-Benz Kitchener-Waterloo is looking for an F&I Specialist!The Finance & Insurance (F&I) Specialist sells new and used car buyers financing and insurance programs, aftermarket products, and warranties. F&I Specialists also work with financial lenders to give fair interest rates to buyers and programs. As with all positions within dealerships, F&I...
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Customer Service Processes
hace 4 semanas
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Description - Customer Service Processes (BEI00000PZ) Description Objective of job Provide support to District Managers about CS related processes implementation and parts data analysis.Provide coaching and support to dealerships about parts management.Update all the parts business data reports.Responsible for Region North CS Marketing Initiating and...
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Customer Service Processes
hace 4 semanas
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - Customer Service Processes (BEI00000PZ) Description Objective of job Provide support to District Managers about CS related processes implementation and parts data analysis.Provide coaching and support to dealerships about parts management.Update all the parts business data reports.Responsible for Region North CS Marketing Initiating and...
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Customer Service Bdc
hace 4 semanas
Mercedes, Argentina Sonic Automotive A tiempo completoCustomer Service BDC / Appointment Setter Associate - Mercedes-Benz of McKinney in McKinney, TX at Sonic AutomotiveLocation: 2080 N. US 75 Central ExpresswayMcKinney, TX 75070Job Type: OtherExperience: AssociateAboutMercedes-Benz of McKinney is one of the fastest growing brands within the automotive industry. We are building a business based on doing things...
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F&I Specialist
hace 1 mes
Mercedes, Argentina Mercedes-Benz Kitchener Waterloo A tiempo completoMercedes-Benz Kitchener-Waterloo is looking for an F&I Specialist! The Finance & Insurance (F&I) Specialist sells new and used car buyers financing and insurance programs, aftermarket products, and warranties. F&I Specialists also work with financial lenders to give fair interest rates to buyers and programs. As with all positions within dealerships, F&I...
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Customer Service Bdc
hace 4 semanas
Mercedes, Argentina Sonic Automotive A tiempo completoCustomer Service BDC / Appointment Setter Associate - Mercedes-Benz of Nashville in Franklin, TN at Sonic AutomotiveLocation: 630 Bakers Bridge AvenueFranklin, TN 37067Job Type: OtherExperience: AssociateAboutMercedes-Benz of Nashville is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the...
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Customer Resolutions Specialist
hace 1 día
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Description - Customer Resolutions Specialist (12-Month Fixed Term Contract) (MER0003H2P)Job Title: Customer Resolutions Specialist (12-Month Fixed Term Contract) Closing Date: 12 December 2024 About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed...
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Customer Operations
hace 1 semana
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Title: Customer Operations – Quality Assurance Specialist (12-Month FTC)Closing Date: 29 November 2024About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers.Inclusion is the driving force behind our...
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Automotive Service Advisor
hace 1 mes
Mercedes, Argentina Vadenchevroletpooler A tiempo completoIndustry-leading Pay Plan & Great Benefits! $75,000+ Annual Income Potential! Previous Service Advisor Experience Preferred. Job Intro Land Rover Chattanooga and Porsche of Chattanooga are actively seeking Service Advisors to join our team, providing expert advice to customers on service options and associated costs when their vehicles require repair....
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Network Project Specialist
hace 2 días
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - Network Project Specialist (MER0003GOS)DescriptionWelcome to Mercedes Benz Korea!We are looking for a Network Project Specialist to play a key role in planning and executing dealer network projects in alignment with our Dealer Development Plan. You will manage project milestones and approvals while collaborating with headquarters and dealer...
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Network Project Specialist
hace 2 días
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Description - Network Project Specialist (MER0003GOS)DescriptionWelcome to Mercedes Benz Korea!We are looking for a Network Project Specialist to play a key role in planning and executing dealer network projects in alignment with our Dealer Development Plan. You will manage project milestones and approvals while collaborating with headquarters and dealer...
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Service Advisor Auto Dealership
hace 1 semana
Mercedes, Argentina Mbrvc A tiempo completoAs a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true...
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Service Advisor
hace 1 semana
Mercedes, Argentina Motorsport-Total.Com Gmbh A tiempo completoService Advisor –Mercedes-Benz Nottingham £26,862 TO £28,820 DOE + OTE upto circa£36,86245 Hours Create experiences you can be proud of. Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor youare the main point of contact for all customer...