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Customer Support Analyst

hace 1 semana

Buenos Aires, Buenos Aires C.F., Argentina Cabify A tiempo completo

**CUSTOMER SUPPORT ANALYST**

En Cabify creemos que una nueva forma de movilidad urbana es posible.
Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes.
Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches.
Productos y servicios que, mediante alternativas de movilidad sostenibles y eficientes, generen valor económico, social y medioambiental.
Y no solo es que creamos en ello, sino que trabajamos la magia para hacerlo posible.
Si compartes con nosotros el mismo propósito, sigue leyendo porqueEste es tu sitio
**Sobre el puesto**

La misión del área de Customer Support es materializar la propuesta de valor de Cabify ofreciendo para todas nuestras audiencias un servicio seguro, fiable y superior.
Para esto, es necesario generar procesos de clientes de alto valor agregado de forma eficiente y escalable.
**¿Cómo nos ayudarás a cumplir nuestra misión?
**
- Llevar el seguimiento de la operación en todas las audiencias y detectar con un enfoque analítico y proactivo posibles problemas, incidencias, temas críticos.
- Resolver casos críticos con una mentalidad CX
- Entender los principales puntos de fricción en la experiência de Drivers para cada uno de los procesos y establecer propuestas de mejora
- Identificar problemas complejos, ser capaz de segmentarlo en problemas más sencillos y plantear y liderar planes de acción para solventar los problemas detectados
- Ser capaz de trasladar al resto de áreas los impactos y las consecuencias originados por los procesos/decisiones definidos por la compañía
- Generar propuestas de mejora de procesos internos y externos en base al trabajo de análisis
- Presentación de resultados, análisis de datos, tendencias y oportunidades de mejora.
**¿Qué buscamos?
**
- Conocimiento de diseño y rediseño de proceso de operaciones, creación de manuales, flujogramas e indicadores de gestión
- Mas de 2 años de experiência en mejora de procesos operativos, consultoría o campos afines
- Visión CX
- Mentalidad analítica y data-driven, con experiência en resolución de problemas
- Sólidos conocimientos de análisis estadísticos, simulación de escenarios y métodos cuantitativos
- Excelente manejo de Microsoft Excel o Google Sheets
- Profundos conocimientos y experiência en paquetes de informes (Business Objects, etc.
), bases de datos (SQL, Tableau, Power BI etc.)
**¿Qué ofrecemos?
**

Somos un equipo repleto de gente feliz y motivada.
Flexibilidad, buen ambiente, crecimiento e impacto asegurados
Cabify viene cargado de beneficios para que los disfrutes en tu viaje junto a nosotros:
Plan de medicina prepaga OSDE

Horario flexible, teletrabajo y semanas full remote

? Beneficios y descuentos con Club LA NACIÓN

Recharge Day: el tercer viernes del mes libre
?Cabify days: Días de descanso adicionales

Eventos divertidos para disfrutar junto a tu equipo

?Equipo de trabajo para que desarrolles todo tu talento

Y muchos más..,