Customer Success Software Developer
hace 4 días
We are seeking a talented and dynamic Customer Success Software Developer to join our team and play a crucial role in bridging the gap between customer support and software development, playing a key role in both customer engagement and technical implementation.
The ideal candidate is passionate about leveraging technology to solve real-world problems, providing exceptional customer experiences, and ensuring the highest quality in both products and services.
In this role, you will be joining a globally integrated software, sales, and marketing team of talented and passionate individuals.
Job Role & ResponsibilitiesSales Support:Client Assistance: Work closely with the sales team to provide technical support during the sales process, addressing client inquiries and helping to tailor solutions to meet specific needs.Proposal Development: Assist in the preparation of technical proposals, ensuring that all product specifications and capabilities are communicated.Product Demonstrations: Conduct technical product demonstrations and training sessions for potential and existing clients.Installation Support: Participate in major installs to ensure all IoT devices are working properly, software is set up for customers, and that users are trained to use the systems.Customer Feedback: Gather and relay customer feedback to the product development team to inform future improvements and features.Software Development:Development & Maintenance: Contribute to the development and maintenance of our SaaS platform, ensuring that it remains robust, scalable, and user-friendly.Customization: Work on client-specific customizations and integrations, adapting our software solutions to meet unique client requirements.Bug Fixes: Identify, troubleshoot, and resolve software issues, ensuring a seamless user experience for our clients.Collaboration: Collaborate with the product and development teams to continuously enhance the software and incorporate new features based on customer and market needs.Qualifications/ SkillsEducation & Experience:
Bachelor's degree in Engineering, Computer Science, Business, or a related field.
Minimum 2 years of experience in sales, customer support, quality assurance, or software development.
Familiarity with IoT devices, SaaS platforms, and basic troubleshooting.
Excellent verbal and written communication skills in English (additional Asian languages are a plus).
Strong analytical and problem-solving skills, with attention to detail.
Ability to work independently in a remote setting and manage multiple responsibilities.
Knowledge of the Asian market dynamics, including cultural and business practices.
Preferred Experience:
Java EE, C#, Python or other equivalent object-oriented language experience.
Angular 2+, React or other equivalent JS experience.
Web and mobile design experience.
Native and cross-platform mobile technologies experience is an asset.
Integrating with REST APIs.
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