Customer Support Specialist
hace 7 días
ABOUT: Acclaro is a translation service and platform that helps the world's leading brands succeed across cultures.
Through a fine-tuned process, top industry talent, and leading technologies, we make a long-term investment in our clients' global brands.
Working in over 125 languages and with offices around the globe, Acclaro helps clients open new markets and gain a competitive edge by expertly adapting their brands and products with fast, high-quality translations.
Location: Latin America, Remote
Reports to: Chief Technology and Product Officer
RESPONSIBILITIESOwn customer solutions.
While this person may not be able to resolve every issue, they will be expected to proactively facilitate, organize, and communicate solutions across various customers, teams, and resources.Respond to submitted support requests in a prompt manner.Track issues in the Ticketing System to ensure timely follow-up.Reproduce and create detailed documentation regarding problems reported by end-users.Work well with all team members across all departments and functions, including supporting the Operations team with customers, the Product team and outside developer resources to communicate as needed, and the Sales team for demonstrations.Complete administrative tasks, as required, with accuracy and attention to detail.REQUIRED SKILLS1-3 years in a customer support, technology support, or quality assurance positionExperience with quality measures implementationKnowledge of API calls and integrationsExperience with GitHub or a similar ticketing systemGreat attention to detailMust have good oral and written communication skills, including the ability to listen and explain technical terms to non-technical colleaguesStrong written communication skills, including the ability to document accurately and thoroughlyHave a proactive and solutions-minded mindsetDESIRABLEExperience in the translation or localization industryExperience with various CMS toolsKnowledge of data management and statisticsCustomer service orientedExcellent analysis and critical thinkingProblem-solving skillsAcclaro is an Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
We make hiring decisions based solely on qualifications, merit and business needs at the time.
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