Administrative Coordinator
hace 2 semanas
About the Role
The Administrative and Process Management Coordinator will support the Customer Services Manager in maintaining the goals and objectives of the department.
Key Responsibilities
- Lead the customer care team and billing team, ensuring effective team management and leadership.
- Manage monthly billing closing and key accounts, maintaining accurate records and reports.
- Oversee the management of area indicators, including delivery lead time, returns over sales, and other key performance metrics.
- Manage consignment inventories in hospitals, ensuring efficient inventory management and control.
- Implement customer-centricity and customer satisfaction tools, enhancing the overall customer experience.
- Maintain constant relationships with internal and external customers, fostering strong partnerships and communication.
- Develop and implement optimization and automation tools, such as RFID, to improve efficiency and productivity.
- Handle archives, files, and commercial and regulatory documentation, ensuring compliance and accuracy.
- Manage continuous improvement projects, driving process enhancements and innovation.
Required Qualifications
- Graduated in Administration, Engineering, or Logistics.
- Experience in supply/logistics, with at least 5 years of experience.
- Advanced English language skills.
- Experience in a similar position, with at least 5 years of experience.
Preferred Qualifications
- Effective communication and interpersonal skills.
- Strong time management and team management skills.
About Boston Scientific
Boston Scientific is a global leader in medical science, committed to solving the challenges that matter most. We are united by a deep caring for human life and a mission to advance science for life. Our innovative medical solutions improve patient lives, create value for our customers, and support our employees and communities.
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