Customer Service Ambassador

hace 3 días


Buenos Aires, Buenos Aires C.F., Argentina Cuckoo A tiempo completo
About Us

Cuckoo is a pioneering broadband provider dedicated to delivering exceptional customer experiences. Our mission is to make broadband feel-good, and we're committed to achieving this through our innovative approach and passionate team.

As a leading player in the UK's broadband industry, we're on a journey to become the most recommended way to connect. We're driven by a customer-centric ethos and strive to create smooth, stress-free journeys for our customers.

Our Approach

We believe that great customer care is at the heart of everything we do. Our Customer Care team is dedicated to providing an outstanding experience, showcasing Cuckoo's core values with every interaction. Whether it's via phone, email, or live chat, we're committed to making a lasting impression.

Job Overview

We're seeking a talented Customer Care Specialist to join our dynamic team. As a key member of our Customer Care team, you'll be responsible for dealing with customer interactions, owning the customer experience, and ensuring that our customers have realistic time frames and managed expectations.

Your primary objective will be to provide exceptional support, resolve issues efficiently, and identify opportunities to improve our services. You'll collaborate closely with other teams to ensure seamless customer journeys and contribute to our goal of becoming the UK's most recommended broadband provider.

Key Responsibilities
  • Dealing with customer interactions via various channels
  • Owning the customer experience and managing expectations
  • Proactively resolving issues and identifying areas for improvement
  • Collaborating with cross-functional teams to enhance customer journeys
Requirements
  • Customer-centric approach in all interactions
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Strong attention to detail and ability to manage priorities
Benefits
  • Annual salary of £24,690
  • 4x Life Assurance
  • Income Protection
  • Salary Sacrifice Pension
  • 30 days holiday plus statutory bank holidays
  • Enhanced Sick Leave
  • Enhanced Family Leave
  • Private Healthcare
  • Private Dental Care
  • Cycle 2 Work Scheme
  • Health Cash Plan
  • Shopping Discounts
  • Discounted Breakdown Cover

This role offers a unique opportunity to be part of a rapidly growing company that's changing the face of broadband in the UK. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we'd love to hear from you.



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