Automotive SW Tools ITSM/ITIL Incident Management Specialist

hace 6 días


Buenos Aires, Buenos Aires C.F., Argentina Infotree Global Solutions A tiempo completo
Job Description

Infotree Global Solutions is seeking an experienced Automotive SW Tools ITSM/ITIL Incident Management Specialist to join our team.

Company Overview:

Wind River Studio is a comprehensive cloud-native platform for the development, deployment, and operation of intelligent systems. It offers a suite of tools and services designed to streamline the entire lifecycle of embedded and IoT device development, including device software, edge computing, and cloud connectivity.

Job Summary:

We are looking for a skilled Incident Management Specialist with experience in SW tools ITSM/ITIL processes to manage incidents and problems for Automotive solutions. The ideal candidate will have strong knowledge of IT automation technologies and experience with Cloud Infrastructure (AWS).

Responsibilities:

  • L1 to L3 incident management and problem-solving for SW tools supporting the full development lifecycle of Autonomous driving solutions for the biggest Car Manufacturers in the world.
  • Drive continuous improvement in ITSM processes and tooling to achieve industry's best IT service delivery standards.
  • Automate user and application lifecycle maintenance tasks by adopting Site Reliability Engineering best practices.
  • Report on ITSM OKRs for service quality, user onboarding, and compliance with development processes.
  • Work closely with the Architecture team to design and implement continuous service enhancements to achieve target OKRs.
  • Create a knowledge repository of runbooks, support guides, etc to aid proactive support to Wind River users.
  • Contribute to set up and monitoring of Cloud, FinOps Security monitoring tools including Datadog and AWS Cloud Health.
  • Deliver training, coaching, and guidance on engineering tools to users.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering or related equivalent.
  • 5 years experience in software development or ITSM role.
  • 2 years experience in supporting at least 2 of GIT, GERRIT, Jira, Jenkins, Kubernetes, Docker, Artifactory, Polarion, Doors, Datadog.
  • Strong Knowledge of ITSM processes e.g. ITIL.
  • Strong knowledge in IT automation technologies such as Terraform, ansible, Chef, puppet, cloud formation.
  • Experience with Cloud Infrastructure (AWS) is a distinct advantage.
  • Excellent written and verbal communication skills in English.

Salary: Estimated salary range $80,000 - $110,000 per year, depending on experience.



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