Senior Operations Manager

hace 6 días


Buenos Aires, Buenos Aires C.F., Argentina Aerolab Digital A tiempo completo
About Aerolab Digital

Aerolab Digital is a member of SoDA, a global network of leading digital agencies. Our focus is on creating exceptional user experiences by combining design and technology, while fostering a dynamic, creative, and results-driven environment.

Job Description

This Head of Operations role involves leading our Project Management team, ensuring the quality, efficiency, and scalability of our digital projects. Key responsibilities include:

  • Team Leadership & Management
  1. Develop and guide the Project Management team, focusing on their growth and performance.
  2. Conduct regular project reviews with direct reports, providing guidance on project management and professional development.
  3. Enhance team engagement through organized activities and promote a collaborative work environment.
  4. Coordinate the recruitment and promotion process for new PMs, working closely with the COO.
  5. Determine team strategy and structure in conjunction with the COO.
  • Operational Excellence in Projects
  1. Evaluate and ensure projects meet deadlines, quality standards, and profitability targets.
  2. Oversee project planning and execution, intervening when necessary for critical projects.
  3. Collaborate with the team to guarantee smooth client and project onboarding during pre-KO and KO meetings.
  4. Streamline resource allocation and workflow processes to optimize efficiency.
  • Continuous Improvement & Strategy
  1. Initiate projects to enhance project management and operational efficiency.
  2. Analyze key metrics and KPIs to identify areas for improvement.
  3. Monitor and maintain compliance with quality certifications (ISO).
  • Client & Stakeholder Relations
  1. Meet regularly with key account clients to ensure alignment and project success.
  2. Maintain open communication between the PM team and clients.
  3. Supervise client satisfaction and align expectations with project execution.
  4. Guarantee transparent and effective communication with senior management, directors, and key stakeholders.


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