Customer Care Manager

hace 3 días


Buenos Aires, Argentina Bluebird Care A tiempo completo
Customer Care Manager

We are seeking a highly skilled and experienced Customer Care Manager to join our team at Bluebird Care. As a Customer Care Manager, you will be responsible for overseeing the day-to-day operations of our domiciliary care services, ensuring an exceptional experience for our customers and their family members and advocates, as well as for our Care Assistants.

You will be working in an award-winning care service that helps support people live independently in their own homes across central London. Our team is passionate about delivering the gold standard of care, and we are looking for someone who shares our values and is committed to making a difference in the lives of our customers.

Key Responsibilities:
  • Oversee the day-to-day operations of our domiciliary care services
  • Ensure an exceptional experience for our customers and their family members and advocates
  • Support our Care Assistants in delivering high-quality care
  • Work closely with our Registered Managers to ensure the smooth operation of our services
  • Identify and implement opportunities for improvement in our services
Requirements:
  • Qualification in health and social care and in possession of or willing to work towards a relevant management qualification
  • Experience in a care management role, preferably in a domiciliary care setting
  • Excellent communication and interpersonal skills
  • Ability to work under own initiative and as part of a team
  • Highly organized and able to prioritize
  • Good spoken and written communication skills
What We Offer:
  • A competitive salary ranging from £28,000 to £30,000, depending on experience
  • An additional £300 per on-call weekend (limited to one each month)
  • A competitive holiday structure
  • A company laptop and mobile phone
  • A full induction plan and training to help you thrive in your role
  • Fully funded training up to NVQ Level 5
  • Continuous support from a robust senior leadership team
  • A work culture that celebrates each individual's accomplishments with opportunities to be acknowledged in Team Awards and at a national level in well-known industry awards

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