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Cloud Support Specialist
hace 2 meses
We are seeking a highly skilled Cloud Support Specialist to join our team at Acronis. As a Cloud Support Specialist, you will be responsible for providing technical support to our customers and partners, resolving technical incidents, and maintaining strong relationships with our partners.
Key Responsibilities- Provide technical support to customers and partners via phone, email, and chat
- Resolve technical incidents related to Acronis Cyber Platform
- Perform technical analysis of issues and define action plans for fixing them
- Build and maintain strong relationships with partners
- Maintain deep knowledge of Company operations to support partners' requests effectively
- Interact with various departments to analyze and resolve problems
- Meet and exceed KPIs set for the role
- 2 or more years of work experience in a similar role
- Hands-on experience administering Windows Server
- Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
- Knowledge of Linux/UNIX basics, CLI
- Awareness of modern Virtualization technologies
- Passion for troubleshooting and ability to come up with efficient solutions for complex cross-platform issues
- Good communication skills and customer focus
- Fluent English (both verbal and written) required
- Fluent Spanish (verbal and written)
Acronis is a world leader in cyber protection, empowering people to monitor, control, and protect the data that their businesses and lives depend on. We are a dynamic, global team that thrives in a fast-paced and rapidly changing work environment. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live.
We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.