Cloud Support Specialist
hace 3 meses
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future
As a Cloud Frontline Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will craft solutions and deliver initial product setup, perform initial issue troubleshooting, escalate issues to the next Support level, communicate with MSPs to their complete satisfaction.
**WHAT YOU'LL DO**
- Answer how-to questions and customer care requests related to Acronis Cyber Platform
- Work on resolving various technical incidents for the MSPs involving Acronis products.
- Perform technical analysis of a technical issue and define an action plan for fixing it.
- Be responsible for building and maintaining strong relationships with partners.
- Maintain deep knowledge of Company operations to support partners' requests effectively.
- Interact with various departments (Experts, Partner Success, Analysts) to analyze and resolve problems.
- Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others).
**WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)**
- 2 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)
- Hands-on experience administering Windows Server (know how to gather and analyze various Windows logs and dumps)
- Knowledge of Linux/UNIX basics, CLI - as a strong plus
- Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters) - as a strong plus.
- Passion for troubleshooting, ability to come up with efficient solutions for complex cross-platform issues.
- Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
- Fluent English (both verbal and written) required
- Fluent Spanish (verbal and written)
- _Please provide your resumes in English._
**WHO WE ARE**
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
LI-MK
-
Buenos Aires, Buenos Aires C.F., Argentina TechBiz Global GmbH A tiempo completoAbout TechBiz GlobalA leading recruitment and software development company, TechBiz Global is a globally distributed team that provides IT recruitment, outstaffing, outsourcing, software development, and consulting services to help partners achieve their business goals.Headquartered in Germany, we have clients all over the world. Our diverse team has...
-
Cloud Collaboration Support Specialist
hace 1 mes
Buenos Aires, Buenos Aires C.F., Argentina Ecolab A tiempo completoOverviewEcolab, a global leader in water, hygiene, and infection prevention solutions and services, is seeking an experienced professional to join its team as a Cloud Collaboration Support Specialist.Job DescriptionThis role involves providing day-to-day operational services and support for Microsoft 365 Collaboration applications, including Exchange, Teams,...
-
Administrative Specialist
hace 2 meses
Buenos Aires, Buenos Aires C.F., Argentina Sirius Support A tiempo completoAbout the Virtual Assistant position at Sirius SupportWe are seeking a highly organized and tech-savvy Virtual Assistant to provide administrative support to our team while working remotely. As a Virtual Assistant, you will handle various administrative projects and deliver high-quality work under minimal supervision.The ideal candidate will have experience...
-
Cloud Infrastructure Specialist
hace 1 mes
Buenos Aires, Buenos Aires C.F., Argentina Capgemini A tiempo completoCloud Infrastructure Specialist**Job Overview**The Cloud Infrastructure Specialist position at Capgemini involves designing, installing, configuring, operating, and administering the company's hybrid cloud environment. This role requires a high degree of technical expertise and ability to work collaboratively within an agile shared services team.**Key...
-
Cloud Computing Specialist
hace 1 mes
Buenos Aires, Buenos Aires C.F., Argentina Amazon Web Services Argentina S.R.L. A tiempo completoJob Description:We are seeking a highly skilled Cloud Computing Specialist to join our team at Amazon Web Services Argentina S.R.L. This is an exciting opportunity for individuals who are passionate about cloud computing and have a strong desire to help customers succeed.About the Role:This position will involve working closely with our customers to...
-
Cloud Specialist
hace 3 meses
Buenos Aires, Argentina Logicalis A tiempo completo#WeAreHiring en Logicalis Argentina ¿Querés ser parte de nuestro equipo de #ArchitectsOfChange? Somos arquitectos del cambio. Ayudamos a las organizaciones a tener éxito en el mundo digital. Como proveedor global de servicios tecnológicos ofrecemos servicios gestionados digitales de nueva generación, para proporcionar a nuestro clientes visibilidad...
-
Support Specialist
hace 7 meses
Buenos Aires, Argentina Webxloo, LLC A tiempo completoJob Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...
-
AWS Cloud Specialist
hace 2 meses
Buenos Aires, Argentina Redeploy A tiempo completoAbout Redeploy BuildAt Redeploy Build, we are cloud specialists. What we do is build and integrate best-in-breed cloud environments, steering clear of legacy constraints and “old-IT”.We help our clients within all areas of public cloud - from building, governing, migrating and optimizing our client’s cloud resources. Living by a “Cloud always, in all...
-
Senior Cloud Fund Specialist
hace 1 mes
Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completoAt SAP, we're looking for a highly skilled Senior Cloud Fund Specialist to join our team. This role is pivotal in supporting Customer Success Teams in the tracking of cloud fund consumption and the generation of balance statements for Private Cloud Deals.About the RoleYour daily tasks will involve close collaboration with the sales team, handling change...
-
Azure Cloud Specialist
hace 2 meses
Buenos Aires, Argentina Redeploy A tiempo completoAbout Redeploy BuildAt Redeploy Build, we are cloud specialists. What we do is build and integrate best-in-breed cloud environments, steering clear of legacy constraints and “old-IT”.We help our clients within all areas of public cloud - from building, governing, migrating and optimizing our client’s cloud resources. Living by a “Cloud always, in all...
-
Customer Support Specialist
hace 7 meses
Buenos Aires, Argentina Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Finance Operations Specialist- Private Cloud
hace 2 meses
Buenos Aires, Argentina SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
IT Support Specialist
hace 1 mes
Buenos Aires, Buenos Aires C.F., Argentina Techunting A tiempo completoJob OverviewWe are seeking a highly skilled IT Support Specialist to join our team at Techunting. This is an exciting opportunity for individuals who can provide top-notch technical support services in a fast-paced environment.
-
Wordpress Support Specialist
hace 7 meses
Buenos Aires, Argentina Pronto Marketing A tiempo completo**Company Description** Pronto Marketing** is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project...
-
Wordpress Support Specialist
hace 7 meses
Buenos Aires, Argentina Pronto Marketing A tiempo completo**Company Description**: **Pronto Marketing** is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project...
-
Lead - Salesforce Experience Cloud Specialist
hace 7 meses
Buenos Aires, Argentina Chevron A tiempo completoTotal Number of Openings 1 **Overview**: Buenos Aires Downstream Service Center, provides back office and customer service support to the North America (US and Canada) and Latin America Retail, Aviation, Commercial & Industrial, Lubricants and Chemicals businesses. **Responsibilities for this position may include but are not limited to**: - Lead...
-
Procurement Support Specialist
hace 1 mes
Buenos Aires, Buenos Aires C.F., Argentina ExxonMobil Corporation A tiempo completoJob OverviewWe are seeking a skilled Procurement Support Specialist to join our team at ExxonMobil Corporation.
-
Cloud Solution Architect
hace 6 meses
Buenos Aires, Argentina Microsoft A tiempo completoOverview Are you insatiably curious, deeply passionate about the realm of digital applications and innovation, and ready to tackle complex challenges in a dynamic environment? If so, we invite you to join our team as a Technology Specialist in Digital Application & Innovation at Microsoft. Digital Application & Innovation is a growth opportunity for...
-
Cloud Routing Solutions Specialist
hace 1 mes
Buenos Aires, Buenos Aires C.F., Argentina Cognizant A tiempo completoCognizant is a leading global company with a dynamic environment where we value diverse perspectives and contributions to our digital industry.We are seeking an experienced Cloud Routing Solutions Specialist to join our team in Buenos Aires, Argentina. This role offers a unique opportunity to work on a cloud technology-related project and contribute to the...
-
Cloud Support Engineer
hace 7 meses
Buenos Aires, Argentina CloudHesive LATAM A tiempo completoCloudHesive is an Amazon Premiere Partner and Amazon Managed Services Partner founded by veterans in the cloud technology space. We help our customers adapt and transform their organizations by leveraging the power of the public cloud ecosystem through consulting and next generation managed services with a focus on Operational Excellence, Security,...