Cloud Software Support Specialist

hace 5 meses


Buenos Aires, Argentina Acronis A tiempo completo

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Support Specialist who is ready to join us in creating a #CyberFit future and protecting the digital world

**WHAT YOU'LL DO**
- Perform technical analysis of customer problem and define plan for resolving it
- Be responsible for building and maintaining strong relationships with partners
- Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation
- Work closely with the Expert team to answer Customers' technical questions (act as liaison between the customer and internal Acronis resources)
- Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)
- Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system

**WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)**
- Fluent Spanish and English (both oral and written, Upper Intermediate as a minimum)
- 1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)
- Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps)
- Ability to convey technical information effectively
- Ability to analyze technical issues
- Exceptional customer service approach and Excellent analytical skills

**Would be considered plus if you have**
- Experience and knowledge of Linux/UNIX basics, CLI
- Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters)

**WHO WE ARE**

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

LI-LB1


  • Cloud Billing Specialist

    hace 4 semanas


    Buenos Aires, Argentina SAP A tiempo completo

    Job Title: Cloud Billing SpecialistWe are seeking a highly skilled Cloud Billing Specialist to join our team at SAP. As a Cloud Billing Specialist, you will be responsible for providing expert-level support and guidance to our customers on cloud billing and consumption-related topics.Key Responsibilities:Be the primary point of contact for customers on cloud...


  • Buenos Aires, Argentina Sirius Support A tiempo completo

    About the Virtual Assistant position at Sirius SupportWe are seeking a highly skilled Virtual Assistant to provide administrative support to our team while working remotely. As a Virtual Assistant, you will be responsible for handling administrative projects and delivering high-quality work under minimum supervision.You will be required to have experience in...


  • Buenos Aires, Argentina Sirius Support A tiempo completo

    About the Virtual Assistant positionWe are seeking a highly skilled Virtual Assistant to provide administrative support to our team while working remotely. As a key member of our team, you will be responsible for handling administrative projects and delivering high-quality work with minimal supervision.The ideal candidate will have experience in fulfilling...


  • Buenos Aires, Argentina Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future! As a Cloud Frontline...

  • Cloud Support Specialist

    hace 4 semanas


    Buenos Aires, Argentina Acronis A tiempo completo

    Cloud Support SpecialistAcronis is a world leader in cyber protection, empowering individuals with cutting-edge technology to monitor, control, and protect the data that their businesses and lives depend on. We are seeking a Cloud Support Specialist to join our mission in creating a #CyberFit future.Key Responsibilities:Support MSPs, partners, and customers...

  • Cloud Billing Specialist

    hace 4 semanas


    Buenos Aires, Argentina SAP A tiempo completo

    Unlock Your Potential as a Cloud Billing SpecialistSAP is seeking a highly skilled Cloud Billing Specialist to join our team. As a key member of our Public Cloud team, you will be responsible for helping our customers navigate the complexities of cloud billing and cost optimization.About the Role:Be the dedicated point of contact for external and internal...

  • Cloud Billing Specialist

    hace 3 semanas


    Buenos Aires, Argentina SAP A tiempo completo

    About the Role:We are seeking a highly skilled Cloud Billing Specialist to join our team at SAP. As a Cloud Billing Specialist, you will be responsible for providing expert-level support and guidance to our customers on cloud billing and consumption-related topics.Key Responsibilities:Be the dedicated point of contact for both external and internal customers...


  • Buenos Aires, Argentina Management Events A tiempo completo

    We are looking for Software Application Support Specialist to strengthen our team in Helsinki! At Management Events, we are committed to delivering top-tier software experiences to both our internal teams and global customers. As a Software Application Support Specialist, you’ll be a key player in ensuring optimal performance and services of our...


  • Buenos Aires, Argentina Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future! As a Cloud Frontline...


  • Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    About the Role:We are seeking a highly skilled Cloud Consumption Specialist to join our team at SAP. As a key member of our Customer Success Team, you will play a pivotal role in supporting the tracking of cloud fund consumption and the generation of balance statements for Private Cloud Deals.Key Responsibilities:Prepare contract documents to start changes...


  • Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    About the Role:The Private Cloud Consumption Specialist will play a pivotal role in supporting Customer Success Teams in tracking cloud fund consumption and generating balance statements for Private Cloud Deals. This position involves close collaboration with the sales team, handling change requests for infrastructure, software/licenses, Cloud Application...


  • Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Buenos Aires, Argentina SAP A tiempo completo

    About the Role:We are seeking a highly skilled Cloud Operations Specialist to join our team at SAP. As a key member of our Public Cloud Operations team, you will play a critical role in ensuring the smooth operation of our cloud services.Key Responsibilities:Act as the primary point of contact for external and internal customers for consumption-related...

  • Software Engineer

    hace 1 semana


    Buenos Aires, Argentina Spectro Cloud A tiempo completo

    Who We AreSpectro Cloud aims to make infrastructure boundaryless for the enterprise, from data center to edge and every platform in between. We provide solutions that help enterprises run applications on Kubernetes, their way, anywhere.Established by a team of multi-cloud management experts and industry veterans with a track record of success, we're at the...


  • Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    Job Title: Senior Finance Specialist - Cloud Revenue Recognition ExpertAbout the Role:We are seeking a highly skilled Senior Finance Specialist to join our team in a Cloud Revenue Recognition Expert role. As a key member of our finance operations team, you will be responsible for ensuring the accurate and timely recognition of revenue from cloud-based...


  • Buenos Aires, Buenos Aires C.F., Argentina Interlaced A tiempo completo

    Cloud Infrastructure SpecialistInterlaced is a cloud-focused IT services provider, offering outsourced IT services to innovative businesses worldwide. We specialize in designing, implementing, and supporting cutting-edge technology infrastructure that enables our clients to scale and achieve their missions.Key ResponsibilitiesProvide technical support and...

  • Cloud Software Engineer

    hace 4 semanas


    Buenos Aires, Argentina SAP A tiempo completo

    Empowering InnovationAt SAP, we're committed to helping the world run better. Our company culture is built on collaboration, innovation, and a passion for making a difference. We're seeking a talented professional to join our team as a Cloud, Software specialist.Key ResponsibilitiesSupport the administration of SAP License and Maintenance Software contracts...

  • Cloud Support Engineer

    hace 5 meses


    Capital Federal, Buenos Aires, Argentina Grupo Myth A tiempo completo

    This position will be in charge of providing Cloud Support for external clients. This person will manage the support for a software developed by the company which is located in Azure platform. - Conduct hands-on demonstrations of Thinfinity's VDI and Cloud VDI solutions, highlighting real-world use cases and the unique advantages of Thinfinity's offerings. -...


  • Buenos Aires, Buenos Aires C.F., Argentina Parexel A tiempo completo

    About the RoleParexel Cloud Infrastructure Solutions is seeking a skilled Cloud Operations Specialist to join our global team.As a Cloud Operations Specialist, you will actively engage with customers to identify support issues proactively and reactively, focusing on areas such as connectivity and infrastructure support within our well-established Azure...


  • Buenos Aires, Argentina Microsoft A tiempo completo

    Overview Are you insatiably curious, deeply passionate about the realm of digital applications and innovation, and ready to tackle complex challenges in a dynamic environment? If so, we invite you to join our team as a Technology Specialist in Digital Application & Innovation at Microsoft. Digital Application & Innovation is a growth opportunity for...