Commercial Executive and Customer Success Specialist

hace 2 semanas


Córdoba, Córdoba, Argentina AIESEC Mexico A tiempo completo
About the Opportunity

This role is focused on ensuring customer satisfaction and success through personalized advice, implementation of strategies, and strengthening long-term ties.

Key Responsibilities
  1. Customer Service and Technical Support:
  • Onboarding and training clients in the use of messaging platforms and tools (WhatsApp Business API, chatbots, multi-agent).
  • First-level incident resolution, problem analysis, and escalation when necessary.
  • Proactive customer monitoring (post-sales, project progress, updates by plan, activity analysis).
  • Management of proactive communications and feedback collection to improve products and services.
Commercial Management:
  • Prospecting and managing leads through LinkedIn, phone calls, email marketing, web forms, and WhatsApp.
  • Coordination of meetings with potential clients, presentation of services, generation of commercial proposals, and closing of sales.
  • Identification of cross-selling opportunities, partnerships, and development of new products or commercial strategies.
Relationships with Clients:
  • Strategic support in the use of the contracted solutions, ensuring a positive experience.
  • Participation in meetings, training, and corporate events.
  • Development of solid relationships with B2B clients and advice on good practices.
Internal Management:
  • Registration of information in CRM or assigned tools (Drive, Microsoft Office).
  • Participation in internal meetings to exchange progress, consultations, and ideas.
  • Collaboration with internal teams (commercial, IT, billing) to guarantee service quality.

The recruitment process will involve the following steps:

  1. Consultancy Space
  2. Interview with company representatives
  3. Selection and hiring

Please note that the estimated process time is approximately 24 days.



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