Commercial Executive and Customer Success Service in Teleprom

hace 4 semanas

Córdoba, Córdoba, Argentina AIESEC Mexico A tiempo completo
Commercial Executive and Customer Success Service in Teleprom

This job opportunity is focused on ensuring customer satisfaction and success through personalized advice, implementation of strategies, and strengthening long-term ties.

About Teleprom Argentina S.A

Teleprom is a technology company specialized in the development of mass and omnichannel contact solutions. In 2023, we were recognized as the No. 1 company to work for in the Young Talent category and one of the best 20 in the SME category. In 2024, we were recognized as the No. 2 company for women to work for, No. 2 in the SME category, and No. 4 in Companies that Care.

Responsibilities

Activity 1 | Customer service and technical support:

  • Onboarding and training clients in the use of messaging platforms and tools (WhatsApp Business API, chatbots, multi-agent).
  • First-level incident resolution, problem analysis, and escalation when necessary.
  • Proactive customer monitoring (post-sales, project progress, updates by plan, activity analysis).
  • Management of proactive communications and feedback collection to improve products and services.

Activity 2 | Commercial management:

  • Prospecting and managing leads through LinkedIn, phone calls, email marketing, web forms, and WhatsApp.
  • Coordination of meetings with potential clients, presentation of services, generation of commercial proposals, and closing of sales.
  • Identification of cross-selling opportunities, partnerships, and development of new products or commercial strategies.

Activity 3 | Relationship with clients:

  • Strategic support in the use of the contracted solutions, ensuring a positive experience.
  • Participation in meetings, training, and corporate events.
  • Development of solid relationships with B2B clients and advice on good practices.

Activity 4 | Internal management:

  • Registration of information in CRM or assigned tools (Drive, Microsoft Office).
  • Participation in internal meetings to exchange progress, consultations, and ideas.
  • Collaboration with internal teams (commercial, IT, billing) to guarantee service quality.

Information security:

  • Application of policies and procedures that guarantee information security.
  • Management of security incidents quickly and effectively.
Recruitment Process
  1. Consultancy Space
  2. Interview with company
  3. Accepted for company

Estimated process time is 24 days.

Minimum Requirements

Backgrounds: Marketing, Business administration, Public relations

Skills: Communication (Required), Adaptability (Required), Personal skills and knowledge (Required)

Languages: Locally spoken languages that you'll have to know.

Education: Bachelor (Required)

Logistics

What you'll be provided with during your stay:

  • Accommodation - A place to stay will be provided but not paid for. You will have to cover the cost.
  • Computer - A computer will be provided.
  • Leadership space - AIESEC will be providing leadership training during your experience.
  • Work visa - You will require this visa for the duration of the opportunity.
  • Health insurance - You will require health insurance for the duration of the opportunity.
  • International Exposure - Experience working in new cultures and industries.
FAQsWhat is Global Talent?Who can participate?How long is a Global Talent Opportunity?Where can I go?What are the benefits of a Global Talent opportunity with AIESEC?Will I get paid if I go on a Global Talent opportunity?How much does it cost to go on a Global Talent opportunity?
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