Customer Service Specialist
hace 4 días
Influx Inc. is a fast-growing company providing on-demand customer service solutions for global brands and tech companies. Our fully remote workforce ensures 24/7 technical support while leveraging data, training, and insights to deliver world-class customer experiences.
Job Description:
We are seeking a highly skilled and detail-oriented Customer Service Specialist - IT to join our team. As a member of our team, you will provide world-class technical support to customers worldwide, working closely with our global team to ensure seamless and efficient technical support.
Main Responsibilities:
- Diagnose and resolve technical issues for customers across various industries
- Provide expert support on web development, troubleshooting, and general IT-related queries
- Communicate clearly and effectively via email and chat in fluent English
- Collaborate with team members to improve service delivery and knowledge-sharing
- Ensure a positive customer experience by demonstrating patience, empathy, and professionalism
Requirements:
- Tertiary qualification (completed or in progress) in Information Technology, Computer Science, or a related discipline
- Certifications in the technical field (preferred)
- Experience in technical reporting and documentation
- Ability to multitask effectively while handling computer-based work and phone conversations
- 1 year of experience in a technical support or helpdesk role (desirable)
Benefits:
- Remote Work Flexibility: Work from home with a global team
- Professional Growth: Be part of a fast-growing company with opportunities for career advancement
- Supportive Work Culture: Join a team that values fairness, collaboration, and innovation
- Exciting Client Exposure: Work with leading tech companies in the USA, EU, and beyond
- Continuous Learning: Gain new skills and training in an ever-evolving industry
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