Managed Services Client Service Desk Operations Coordinator
hace 1 semana
Deliver Exceptional Service with NTT DATA
The Managed Services Client Service Desk Administrator plays a vital role in supporting the smooth operation of the service desk function. This administrative position involves coordinating service requests, assisting the client service desk team, and maintaining accurate documentation and records to ensure efficient incident resolution and service delivery.
Key Responsibilities:
- Provide administrative support to the Managed Services Client Service Desk team, ensuring seamless service delivery and client satisfaction.
- Perform entry-level administrative tasks as required by the team, contributing to the overall efficiency of the service desk operation.
- Ensure the correct escalation procedure is followed for all critical calls and requests, guaranteeing timely and effective resolution.
- May be responsible for processing, validating, and logging client requests, capturing detailed information for accurate tracking and analysis.
- Assist in analyzing and interpreting escalation requests to ensure correct categorization and prioritization, promoting optimal service delivery.
- Maintain all relevant documents related to tickets and requests, including client information, to ensure accurate record-keeping and compliance.
- Perform any other related tasks as required to support the service desk operation.
Requirements:
- Ambitious self-starter with the ability to work under general direction, demonstrating a methodical approach to ticket resolution.
- Effective communication and interpersonal skills, with the ability to interact with various stakeholders and provide excellent client service.
- Demonstrate integrity and a client-focused approach, ensuring high-quality service delivery and retention.
- Good attention to detail, with the ability to work in a 24X7 shift structure, based on a defined roster as required.
About NTT DATA
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100 and committed to helping clients innovate, optimize, and transform for long-term success.
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