Business Analyst, Salesforce Specialist
hace 5 días
At Dept, we are pioneers in creating digital experiences for global brands. Our team of 2,500+ specialists across 30+ locations on 5 continents delivers innovative work with a boutique culture.
We believe our best work is done when our people feel safe and free to be themselves. We're committed to an inclusive and barrier-free recruitment process and workplace.
We're looking for a Business Analyst, Salesforce Specialist to join our team. As a Business Analyst, you will drive BA responsibilities on projects, gathering and documenting requirements from clients and handling technical requirements to build out Salesforce solutions.
The ideal candidate will have multiple administrator certifications like Admin, Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant, and Platform Application Builder. They should know the bounds of Salesforce capabilities and run with the work.
This role requires onsite presence at our offices twice a week. A fluent oral English level is required for this position.
Responsibilities- Gather and analyze business requirements from stakeholders.
- Translate business requirements into functional requirements and user stories.
- Develop and maintain documentation, including personas, process diagrams, use cases, and functional specifications.
- Provide guidance and support to development teams during the implementation phase.
- Support quality assurance testing to ensure that systems meet business requirements.
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