Customer Fulfilment Specialist

hace 4 días

Buenos Aires, Argentina Tangle Teezer A tiempo completo
About the Role

We are seeking a highly skilled and experienced Customer Fulfilment Executive to join our team at Tangle Teezer. As a key member of our operations team, you will play a crucial role in ensuring seamless order fulfilment, maintaining strong customer relationships, and driving the successful delivery of sales targets.

Key Responsibilities
  • Work closely with the Operations and Sales teams to ensure orders are fulfilled according to demand and the priorities set by Sales and the Senior Leadership Team.
  • Manage sales orders and drive the successful delivery of the monthly sales target on time and in full, in collaboration with Supply Chain and Logistics Assistants.
  • Serve as the key liaison point for Sales Administrators, Operations, and Production teams, keeping everyone up-to-date on the status of order fulfilment and inventory.
  • Partner with the Sales team to ensure customers are kept informed of any production challenges, out-of-stock items, and recovery dates.
  • Own the Customer Experience Inbox, responding to order or stock-related queries, and liaise with Sales Account Managers when necessary.
  • Attend weekly meetings with Sales, Operations, Supply Chain, and UK 3PL teams to provide updates on open orders.
  • Oversee the Sales Dashboard, keeping it updated with key dates and highlighting any orders at risk.
  • Provide ongoing support to the Supply Chain and Logistics Assistants, including holiday cover, and assist in organising stock rework requirements.
Requirements
  • Previous business experience in Operations, Logistics, Supply Chain, Sales, or Customer Service.
  • Experience as a Sales Administrator, Supply Chain Administrator, Customer Service Administrator, or a similar role, with a strong understanding of the order fulfilment cycle.
  • The ability to work cross-functionally and build rapport with both customers and colleagues, demonstrating clear and timely communication.
  • Strong organisational skills, with the ability to prioritise and delegate tasks within the team as required.
  • A high level of attention to detail and the ability to remain agile in a fast-paced environment.
  • Proficiency in ERP systems, preferably Microsoft Dynamics Navision, and highly proficient in MS Office.
  • An analytical mindset with the ability to provide support, including order vs. forecast vs. stock analysis.
  • Familiarity with managing shortage, overage, or non-conformance claims from customers and working with 3PL and finance teams to resolve issues
What We Offer
  • Flexible working hours with core hours from 10am to 4pm
  • Salary of £32,000- £34,000
  • Performance-related bonus of 10% based on annual salary
  • 25 days holiday, with the option to buy or sell holiday days
  • 2 wellbeing days per year
  • 2 volunteering days per year
  • 10 days working from any location of your choice
  • Flexible bank holidays—choose the standard bank holidays or swap them for dates that are more meaningful to you
  • Free in-office massages
  • Enhanced family policies
  • Supportive Period & Menopause Policies
  • Enhanced pension scheme
  • Life assurance at 4x your salary
  • Private medical insurance
  • Medical cash plan for everyday healthcare needs
  • Cycle to Work Scheme
  • Meeting-free Fridays with an early 4:00 pm finish to kickstart your weekend

  • Associate Director of Fulfilment

    hace 5 días

    Buenos Aires, Argentina Marisa Peer A tiempo completo

    Location: Remote( USA, UAE, UK, Europe) | Salary: $90,000 base + performance | Employment type: Full-time, FreelanceThe CompanyThis is a fantastic opportunity to be part of an exponentially growing organisation, who are looking for continuous improvement focussed, ambitious and positive members of their team that want to grow and shape their career...

  • Customer Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Specialist

    hace 5 meses

    Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Care Specialist

    hace 4 meses

    Buenos Aires, Argentina Fluid Truck A tiempo completo

    **Position: Customer Care Specialist** **Schedule and work modality**: 11 am to 8 pm (GMT -3). Days off: Sundays and Thursdays. Fully Remote* **Compensation**:948,75 USD/monthly At Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care Specialist will play a key role within the company to ensure we are...

  • Customer Care Specialist

    hace 4 meses

    Buenos Aires, Argentina Fluid Truck A tiempo completo

    **Position: Customer Care Specialist** **Schedule and work modality**: 3 pm to 00 am (GMT -3). Days off: Sundays and Mondays. Fully Remote* **Compensation**:1011,71 USD/monthly At Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care Specialist will play a key role within the company to ensure we are...

  • Customer Care Specialist

    hace 4 meses

    Buenos Aires, Argentina Fluid Truck A tiempo completo

    **Position**: Customer Care Specialist **Schedule and work modality**:3 pm to 00 am (GMT -3) The working schedule includes working during the weekend (3 during the week and 2 on the weekend). Fully Remote* At Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care Specialist will play a key role within the...

  • Customer Care Specialist

    hace 4 meses

    Buenos Aires, Argentina Fluid Truck A tiempo completo

    **Position: Customer Care Specialist** **Schedule and work modality**: 3 pm to 00 am (GMT -3) The working schedule includes working during the weekend (3 during the week and 2 on the weekend). Fully Remote* **Compensation**:862 USD/monthly At Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care...

  • Customer Support Operations Specialist

    hace 5 días

    Buenos Aires, Argentina AirHelp A tiempo completo

    Customer Support Operations SpecialistJoin AirHelp's Customer Support team as a Customer Support Operations Specialist and play a key role in delivering exceptional customer experiences.As a Customer Support Operations Specialist, you will be responsible for assisting customers at every stage of our claim-handling process, from assessing claims to...

  • Customer Service Specialist

    hace 4 meses

    Buenos Aires, Argentina GBS Group A tiempo completo

    **Client Services Specialist** - Customer Success_ **Compensation**: $8.00 - $10.00/hour **Location**:International Contractor **Job Type**:Full-Time **Minimum Experience**: Intermediate-level **_ To be considered for this position you must be fully Bilingual in English & Spanish._** As a Client Services Specialist at GBS Group you will work closely...

  • Admin & Customer Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading provider of on-demand SEO and digital marketing services. Founded in 2012, our company has become renowned as one of the world’s largest providers of outsourced Link-Building, SEO Services, Content Creation, Design, and Video services. _ - With a global reach, we collaborate with over 5,000 agencies to power...

  • Customer Success and Relaxation Specialist

    hace 2 semanas

    Buenos Aires, Argentina Corporación F&M S.A.C A tiempo completo

    Customer Success and Relaxation SpecialistWe are seeking a highly skilled Customer Success and Relaxation Specialist to join our team at LA SIESTA. As a key member of our operations team, you will play a pivotal role in ensuring outstanding customer satisfaction and delivering exceptional service to our clients.Key Responsibilities:Operations Management:...

  • Customer Support Operations Specialist

    hace 5 días

    Buenos Aires, Argentina AirHelp A tiempo completo

    Customer Support Operations SpecialistJoin AirHelp's Customer Operations team as a Customer Support Operations Specialist and play a vital role in delivering exceptional customer experiences.Department: Customer OperationsEmployment Type: Full TimeLocation: WarsawReporting To: Natalia GottoAbout the RoleAs a Customer Support Operations Specialist, you will...

  • Customer Enablement Specialist

    hace 5 meses

    Buenos Aires, Argentina LatamCent A tiempo completo

    **Company Overview**: Flxpoint is a leading provider of e-commerce automation software, dedicated to empowering online retailers and merchants to streamline operations and maximize growth. We are committed to delivering exceptional customer experiences and ensuring our clients' success through innovative solutions and dedicated support. **Position...

  • Customer Service Specialist

    hace 2 semanas

    Buenos Aires, Argentina GBS Group A tiempo completo

    Location: Remote - Anywhere in LATAM **Job Type**: Full-Time - Contractor Compensation: USD 1500/Monthly - To be considered for this position you must be fully Bilingual in English & Spanish._ About the role: As a Customer Service Specialist at GBS Group you will work closely with the Start-up Services Team. Customer Service Specialist's mission is to...

  • Customer Support Specialist

    hace 4 semanas

    Buenos Aires, Argentina RateHawk A tiempo completo

    Join RateHawk's Team as a Customer Support SpecialistWe're a fast-growing international travel-tech company looking for a skilled Customer Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service to our international clients and partners.Key Responsibilities:Customer Support:...

  • Customer Success

    hace 2 meses

    Buenos Aires, Argentina BW Miami Vacation Rentals LLC A tiempo completo

    **Customer Success & Marketing Specialist** We are seeking a proactive, empathetic individual with excellent communication skills to join our team as a Customer Success & Marketing Specialist. This role is balanced equally between ensuring customer satisfaction and driving marketing initiatives, making it perfect for someone who enjoys a diverse range of...

  • Customer Support Operations Specialist

    hace 5 días

    Buenos Aires, Argentina AirHelp A tiempo completo

    {"h2": "Customer Support Operations Specialist at AirHelp", "p": "Join our team as a Customer Support Operations Specialist and contribute to delivering exceptional customer experiences. As a key member of our Customer Support team, you will be responsible for assisting customers at every stage of our claim-handling process, from assessing claims to...

  • Customer Experience Specialist

    hace 4 días

    Buenos Aires, Argentina Cuckoo A tiempo completo

    About Cuckoo:We're a customer-centric company that's passionate about making a difference in the lives of our customers. Our mission is to provide exceptional customer experiences that exceed expectations.We're looking for talented individuals who share our passion for customer service and are committed to delivering outstanding results.Job Summary:We're...

  • Customer Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Bionic Talent A tiempo completo

    **About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...

  • Customer Success and Review Specialist

    hace 4 meses

    Buenos Aires, Argentina J. Blanton Plumbing A tiempo completo

    **Customer Success and Review Specialist** Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...