Customer Service Representative
hace 2 meses
About Ecolab
Ecolab is a leading global provider of solutions and services for the food, healthcare and hospitality industries. As a respected Customer Service Agent, you will play a critical role in helping our customers achieve maximum benefit from our products and services.
Key Responsibilities
- Process inbound calls per day to provide prompt and courteous service to our customers
- Manage outbound calls, depending upon volume, to proactively address customer needs and concerns
- Utilize solid problem-solving and interpersonal skills to resolve customer issues and concerns
- Maintain a working knowledge of our products, accounts, Ecolab representatives, tools and dispensing systems to provide expert support to our customers
- Complete calls on screen accurately while speaking with customers, process orders, literature requests, and apply information to our customers
- Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues
Requirements
- High school qualifications or equivalent
- Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook)
- Experience using Customer Service software
Preferred Qualifications
- Bachelor's degree completed or in process
- Ability to interact professionally with others and work independently in a fast-paced environment
- Strong problem-solving and interpersonal skills
- Excellent verbal and written communication skills
- Highly dependable team player
- Ability to prioritize workload and complete responsibilities on time
- Fluent in English
- SAP knowledge
Ecolab's Commitment to Diversity and Inclusion
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
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