Global Customer Support Expert
hace 5 días
We are The Customization Group, a global leader in mass customization. Our mission is to deliver high-quality products to millions of customers worldwide.
Our company has facilities in the USA, Poland, and Latvia, where we manufacture up to 500,000 personalized products daily. We reach our customers through 20+ online shops and 1,000+ external partners.
We value innovation and sustainability in our digital on-demand business model. Our diverse team of over 500 professionals from 40 nationalities works together to bring happiness to people worldwide.
We are looking for a Customer Service Representative with French language proficiency to join our team. You will be responsible for providing timely and high-quality assistance to our customers via email, voice chat, or telephone.
Why Work With Us:- We offer a global perspective, allowing you to collaborate with international teams and expand your horizons.
- Flexible working arrangements, including remote work options with top-notch home office equipment.
- Celebrate life's moments with additional leave and enjoy various breakfast options and snacks.
- Meal allowance of $100 per day after the probation period.
- Growth and learning opportunities to acquire valuable insights and skills.
- Self-care support with up to $30 per month compensation after the probation period.
Your daily responsibilities include efficiently resolving inbound and outbound support requests, following established guidelines. You will consistently go above and beyond to ensure our customers receive timely and high-quality assistance.
You will also work closely with management to identify opportunities to improve overall customer satisfaction. By collaborating with your colleagues and leveraging your exceptional communication skills, you will help us create a seamless and positive customer experience.
We require proficiency in the French and English languages at B2-C1 level, promising multitasking abilities, confidence, independence, strong computer skills, and an ability to thrive in a fast-paced environment.
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