Customer Success Partner Senior Advisor
hace 2 semanas
We are seeking a highly skilled Senior Advisor for our BTP Customer Success Partners team. As a key member of our team, you will play a critical role in driving customer success and ensuring that our customers get the most value out of our platform.
Key Responsibilities- Partner with customers to increase their consumption of SAP Business Technology Platform (BTP) services and coordinate activities with the Account Team to build a joint outcome-based plan.
- Deliver expertise in digital transformation and advise on technical and business architectures to ensure alignment with SAP's strategy and roadmap.
- Act as the primary SAP BTP strategic point of contact and orchestrate success resources across SAP and customers by leveraging assets of the SAP BTP engagement model.
- Analyze customer technical needs and execute consumption plans for assigned customers.
- Provide recommendations and prepare customers to make the best use of the solution, in alignment with SAP's strategy and roadmap.
- Act as a voice of the customer to internal SAP stakeholders.
- Collaborate with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, and Partners.
- 5-6 years of experience in areas such as Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting.
- Foundational knowledge of public cloud platforms (PaaS) and providers.
- Excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
- Professional experience with implementing cloud initiatives.
- Multi-lingual skills are a plus, depending on the region.
- Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook.
- Excellent verbal and non-verbal communication skills.
- Excellent analytical skills.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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