Senior Business Technology Advisor

hace 2 semanas


Buenos Aires, Argentina SAP SE A tiempo completo
Unlock Your Potential as a Customer Success Partner Senior Advisor

SAP is a company that empowers individuals to bring out their best. Our culture is built on collaboration and a shared passion to make the world a better place. We focus on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and purpose-driven work.

Meet the Team:

The BTP Customer Success team is at the forefront of helping customers achieve their business goals through innovative technology solutions. As a Customer Success Partner Senior Advisor, you will work closely with customers to ensure they get the most value out of our platform.

Key Responsibilities:

  • Partner with customers to increase their consumption of SAP Business Technology Platform (BTP) services and coordinate activities with the Account Team by building a joint outcome-based plan and driving a mutual understanding of IT architecture and business value.
  • Deliver expertise in digital transformation and advise on technical and business architectures.
  • Serve as the primary SAP BTP strategic point of contact and orchestrate success resources across SAP and customers.
  • Analyze customer technical needs and execute consumption plans for assigned customers.
  • Provide recommendations and prepare customers to make the best use of the solution, in alignment with SAP's strategy and roadmap.
  • Act as a voice of the customer to internal SAP stakeholders.
  • Collaborate with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, and Partners.

What We're Looking For:

  • 5-6 years of experience in areas such as Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting.
  • Foundational knowledge of public cloud platforms (PaaS) and providers.
  • Excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
  • Professional experience with implementing cloud initiatives.
  • Multi-lingual skills are a plus, depending on the region.
  • Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook.
  • Excellent verbal and non-verbal communication skills.
  • Excellent analytical skills.

Education and Certification:

  • Bachelor's degree or equivalent.
  • Certification in enterprise architecture (e.g., TOGAF) is a plus.
  • Familiarity with design thinking methodology is a plus.

We Value Inclusion:

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.



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