Client Service Expert

hace 4 días


Buenos Aires, Buenos Aires C.F., Argentina Uplift People Consulting A tiempo completo

Job Overview

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We are seeking a seasoned Client Service Expert to join our team at Uplift People Consulting. As a key member of our client-facing team, you will be responsible for ensuring clients derive maximum value from our products and services.

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Key Responsibilities

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  • Fulfill contract specifications and meet ad-hoc client requests under close supervision.\
  • Build and maintain effective business relationships with clients, serving as their primary point of contact.\
  • Verify that product deliverables meet customer specifications in terms of timeliness and quality.\
  • Partner with account managers and clients to identify revenue opportunities within existing clients.\
  • Maintain open communication channels with internal teams to keep everyone informed about client activities.\
  • Monitor performance against service agreements and ensure client obligations are met.\
  • Conduct research, analysis, and response to client inquiries that require in-depth understanding of the client's business.\
  • Provide product/services and process training for clients and internal staff.\
  • Represent Uplift People Consulting on external client projects.\
  • Mentor and lead junior client service representatives when needed.\
    • \

Requirements

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  • Bachelor's Degree Required\
  • 2 Years of Related Work Experience Required\
  • Thorough knowledge of client service concepts, practices, and procedures required\
  • Strong understanding of Uplift People Consulting's products and the Pharmaceutical industry required\
  • Experience in meeting facilitation, presentation, and training required\
  • Excellent written and verbal communication skills\
  • Demonstrated problem-solving, analytical, and customer service skills\
  • Able to travel to clients and company offices as necessary\
  • Accreditation preferred in multiple business lines of IMS service certification program required\
    • \

About Us

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Uplift People Consulting is a global leader in advanced analytics, technology solutions, and clinical research services for the life sciences industry. We strive to make a meaningful impact by pushing the boundaries of human science and data science.



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