Customer Service Expert

hace 4 días


Buenos Aires, Buenos Aires C.F., Argentina Tetra Pak A tiempo completo
Job Summary

We are seeking a Customer Success and Review Specialist to play a vital role in our marketing team.

This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on post-service engagement, this role is key to enhancing our online reputation and building lasting relationships with our customers.

  • Key Responsibilities:
  • Call Grading and Dispute Resolution: Evaluate customer service calls for quality, providing feedback to improve future interactions. Manage disputes regarding charges for Google Local Service Ads, ensuring fair and satisfactory resolutions.
  • Review Solicitation: Actively solicit reviews from customers upon job completion, with a particular emphasis on Google Local Service Ads. Develop strategies to encourage feedback and share positive experiences.
  • Review Management: Monitor and respond to reviews across various platforms. Craft responses that reflect our brand's commitment to customer satisfaction, addressing concerns and highlighting positive engagements.
  • Customer Liaison: Serve as the primary point of contact for customers post-service. Work closely with our customer service team to resolve any issues, ensuring every customer is satisfied with the resolution.
  • Success Story Promotion: Share compelling customer success stories and testimonials across our marketing channels. Highlight positive experiences to enhance our brand reputation and attract new customers.

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