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Technical Customer Service Representative

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Quatre Recursos Humanos A tiempo completo

About Us: Quatre Recursos Humanos is a leading provider of recruitment services, specializing in matching top talent with businesses across various industries. Our mission is to deliver exceptional results while fostering long-term relationships with our clients and candidates.

Job Overview: As a Technical Customer Service Representative, you will play a critical role in ensuring customer satisfaction by delivering prompt, professional, and knowledgeable support. Your primary responsibility will be to handle customer inquiries via phone, email, or chat regarding technical issues with software, hardware, online, or electronic products.

Key Skills:

  • Logical approach to problem solving and analytical thinking
  • Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs
  • Ability to work under pressure
  • Proven team player, excellent communication and interpersonal skills
  • Self-motivated, proactive and driven

Responsibilities:

  • Offer expert advice and help to clients over various channels, relating to the use of their Thomson Reuters applications
  • Manage resolution processes and assume ownership of technical queries
  • Ensure that customers are always kept up to date about the status of their query by providing effective and accurate follow-up
  • Continuously enhance personal and business competencies, such as product and market knowledge
  • Build an extensive network throughout the company to facilitate quick and efficient resolution
  • Manage the customer relationship through the use of Siebel CRM

What We Offer:

  • The salary will be negotiated based on the candidate's qualifications
  • BENEFITS: 3 vacation weeks, 3 bonus per year and medical insurance
  • The company will pay for one month of hotel or apartment expenses until the candidate finds their own place