Client Service Representative

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

Sagan is seeking a highly skilled Client Service Representative to join our support team. As a key member of our client-facing team, you'll be responsible for delivering exceptional customer service and ensuring that every interaction with our clients is positive and memorable.

Job Description:
  • Develop in-depth knowledge of our products and services to provide informed support to our customers.
  • Provide a seamless customer experience that creates a lasting impression for our brand.
  • Maintain accurate and detailed records of customer interactions and the steps taken to resolve issues.
  • Direct customers to the appropriate resources and facilitate a smooth handoff if additional assistance is required from another department.
  • Meet and/or exceed all customer care metrics.
  • Adhere to our customer service guidelines and company policies.
Requirements:

To succeed in this role, you'll need:

  • To be customer-obsessed with a friendly and empathetic demeanor.
  • To utilize critical thinking and problem-solving skills to provide solutions and resolve customer issues.
  • To proactively take steps to improve the customer experience.
  • To be an effective communicator with the ability to work cross-functionally with multiple departments.
  • To communicate fluently in English both written and orally.
  • To be comfortable working in a fast-paced environment.

This is a fully remote position, offering flexibility and autonomy. Our ideal candidate is someone who is passionate about delivering exceptional customer experiences and is committed to excellence.



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