Customer Experience Transformation Lead

hace 2 días


Buenos Aires, Buenos Aires C.F., Argentina Roche A tiempo completo

About the Role

We are seeking an experienced Customer Experience Transformation Lead to join our team at Roche. As a key member of our organization, you will be responsible for driving transformational change across our customer engagement model.

Job Description

The ideal candidate will have a strong background in change management, with experience leading large-scale organizational transformations. You will be responsible for developing and implementing strategies to drive cultural and behavioral changes within our organization.

Key responsibilities include:

  • Developing and executing change management strategies to drive adoption of new ways of working
  • Leading cross-functional teams to design and implement learning journeys and training programs
  • Collaborating with stakeholders to identify and address barriers to change
  • Measuring and reporting on the success of change initiatives

Requirements

To be successful in this role, you will need:

  • 5+ years of experience in change management, with a focus on organizational transformation
  • Proven track record of leading large-scale change initiatives
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a matrixed environment

What We Offer

In return for your expertise and dedication, we offer a competitive salary of $120,000 per year, plus benefits and opportunities for professional growth and development.

About Roche

Roche is a global healthcare leader committed to improving lives through innovative medical treatments and diagnostic solutions. Our mission is to reimagine medicine by pushing beyond the boundaries of what is possible.



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