Operational Team Lead
hace 1 mes
Assurant is a leading provider of lifestyle and protection solutions. We are committed to empowering our customers to live their best lives.
The estimated salary for this role is around $60,000 per year, depending on experience.
Job Description:We are seeking an experienced Customer Care Supervisor to join our Global Capability Center team in Retiro, CABA.
About the Role:
- Lead a team of 15-30 people, monitoring key performance indicators (KPIs) and creating an environment that encourages commitment, productivity, and quality.
- Participate in regular conference calls with clients to obtain feedback on team performance and implement procedural changes as needed.
- Partner with the manager on process improvements and workflow to ensure business objectives are met.
- Train, coach, and engage team members while fostering teamwork and a positive work environment.
Responsibilities:
- Determine and implement effective strategies to improve team performance and efficiency.
- Collaborate with the manager to identify and address training needs and development opportunities for team members.
- Maintain open communication with team members, providing regular feedback and coaching to help them grow professionally.
Requirements:
- Advanced English level.
- At least two years of experience working as a team leader.
- One or more years of experience in a Customer Service position.
- Experience working in a Shared Services Center is a plus.
Benefits:
- Osde 310 health plan.
- Extra vacation days.
- SportClub membership discount.
- Hybrid work arrangement.
- birthday day off.
- Udemy learning reimbursement.
- English lessons reimbursement.
- Home office allowance.
- Employee value proposition.
What You Can Expect:
To work in a multicultural environment interacting with people from different countries.
To put your English into practice.
To work in a company recognized for over 12 years as a Great Place to Work.
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