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Commercial Excellence Director
hace 1 semana
Key Responsibilities
The successful candidate will be responsible for developing and executing a comprehensive digital strategy to drive commercial growth and enhance customer engagement. This includes:
- Designing and implementing multichannel customer experiences to meet customer needs and drive business results.
- Leveraging analytics tools to guide omnichannel planning and optimization, and driving strategic initiatives to evolve the operating model.
- Building and leading a high-performing global digital team, fostering a culture of innovation and collaboration.
- Developing and managing an omnichannel calendar to ensure seamless integration of campaigns, events, and engagement initiatives.
- Managing relationships with agencies-of-record (AORs) and partners, collaborating with procurement on contracts, financials, and performance management.
- Maintaining deep expertise in healthcare delivery and digital customer engagement trends, partnering with brand teams to leverage current capabilities and shape the future roadmap.
- Championing a culture of data-driven decision-making and digital innovation across the commercial organization.
- Leading change management efforts to ensure teams are equipped to execute within an omnichannel framework.
Requirements
To succeed in this role, you will need:
- A minimum of 10 years of experience in digital marketing, omnichannel strategy, and digital transformation within the pharmaceutical industry.
- A minimum of 5 years of experience leading and developing high-performing digital teams.
- A deep understanding of the pharmaceutical industry landscape, including regulatory considerations, compliance requirements, and ethical guidelines for digital engagement.
- Proven experience developing and executing global omnichannel strategies that have resulted in measurable business impact.
- Expertise in integrating data-driven insights to inform decision-making and execution.
- Strong analytical and data interpretation skills, with the ability to translate data into actionable insights and recommendations.
- Strong leadership and influencing skills to drive alignment across diverse teams and stakeholders.
- Ability to think strategically and act tactically, balancing long-term vision with immediate execution needs.
- Proficiency in navigating complex organizational structures and ensuring stakeholder buy-in.
Competencies
The ideal candidate will possess the following competencies:
- Strategic Thinking: Ability to develop and articulate a clear vision and strategy for digital transformation.
- Execution Excellence: Proven ability to drive results and deliver on commitments.
- Collaboration and Influence: Ability to build strong relationships and influence stakeholders across functions and levels.
- Innovation and Agility: Embraces new ideas and adapts quickly to changing environments.
- Communication and Presentation: Excellent communication and presentation skills, with the ability to articulate complex concepts clearly and concisely.
- Leadership and Team Development: Ability to inspire, motivate, and develop high-performing teams.
